I was skeptical
I found the sofa I was interested in locally, but the salesperson repeatedly failed to call or email me the specifications. I searched online and found the exact same sofa for thousands less (despite being a custom, leather order). I read reviews of Sofas & Sectionals and took a chance. From my first phone call to the delivery, all communication & service was professional and clear. I was offered some delivery/warranty options but no pressure to "up-sell." Sofa was delivered/installed without incident. I have no experience with warranty claims (I've had none) but the shopping/price/customer service experience has been outstanding.