Great hay, just wish HayBox would go back to using DPD
The hay and straw is wonderful. Sadly Haybox now use DX as a delivery courier and they are atrocious. Haybox state they send each order via next day delivery and once it’s been despatched it’s essentially out of their hands. I ordered hay last Friday, received a text yesterday (Wednesday) from DX saying it would be delivered tomorrow, then received another today saying it would be “delivered in 2-3 days”. When I contacted DX live chat they simply said “there’s been a delay”. If Haybox insist on using DX I am absolutely going to have to change suppliers as they are completely unreliable and I am paying for shipping as my order is below the threshold. I emailed Haybox today asking for a refund on my shipping fee, am awaiting a response. Update: I received the hay this morning. The box was battered, ripped and damp despite it not having been left out in the wet outside my house. I updated Haybox on this and did receive a reply. They explained that they are currently trialling DX as Yodel gave them 2 weeks notice at Christmas to find another courier as they’d no longer deliver their large boxes. They also offered to send my future orders via DPD if I email in advance of my next order. Have updated my rating accordingly.