6 days, 30+ contacts, and my laundry is still gone
I used Poplin for a wash/dry/fold order on August 15, 2026. My assigned "Laundry Pro" picked up my laundry and confirmed a delivery window for the next evening. Delivery never happened, and he stopped responding. First, Poplin told me his car had been towed and they would be arranging delivery in another method. Two days later, Poplin told me actually his car had been towed with my order inside, meaning he no longer had possession of my property. What followed was six days of chasing Poplin across chat and email, more than 30 individual contacts with at least 10 different support reps. Every response followed the same script: "escalated," "under review," "we appreciate your patience" with no delivery date, no refund date, and no one who could actually make a decision. Several updates were word-for-word repeats of messages I'd already received. I submitted an itemized list of my missing items totaling $1,575. Poplin's first concrete offer, six days in, was $450 cash plus $50 in Poplin credit — under a third of what was actually lost — and it required me to sign a release waiving all future claims and agreeing never to publicly criticize the company. Poplin operates by connecting customers with independent contractors it doesn't employ, vet transparently, or take responsibility for. When something goes wrong, you're on your own, dealing with a support system that seems built to wear you down rather than resolve anything. I filed a police report and would not use this service again.