Shady tech glitches, blank transaction histories, and support that doesn't read emails
I redeemed my hard-earned survey points from Measure Protocol for a £10 Virtual Visa card (Reward ID: 5QRXT4SPPPS). Tremendous lists Steam as an officially supported merchant, yet my transactions were repeatedly declined by the card issuer, both for the full £10.00 amount and a smaller £4.00 backup amount to rule out authorization fees. When I checked my Tremendous card page to find the decline reason, the transaction history was completely blank, violating Tremendous’s own help centre guide which claims declines will be listed. Even worse, the digital card is highly glitched, randomly flickering my balance between £10.00 and £9.99 for no reason. Support (Ticket #1903344) has been an absolute joke. The agent clearly copy-pasted a generic script. When I pointed out their errors, they gaslighted me by blaming Steam, asked me for my email address on the active email thread I was replying to, and then dumped me into a "Tier 2" queue with a 2-business-day delay. I did everything right, followed your billing address rules, and was handed a defective card with broken tracking. Do not give me canned bot responses. Look up Ticket #1903344 and fix my card.