I had a very disappointing experience…
I had a very disappointing experience with Agoda. I paid in full for a Superior 3 Bedroom room, but when I arrived at the hotel, I was told my booking had been cancelled and I was downgraded to a room with only 2 double beds instead. This caused a lot of inconvenience and stress after travelling, especially because the room I originally booked was the reason I chose the accommodation in the first place. What made the situation worse was the lack of support. Trying to contact Agoda for urgent help was extremely difficult, and there was no easy way to speak to someone directly when the problem happened. Being overseas-based made the whole process frustrating and impersonal. Customers should receive the room they paid for, or at the very least proper communication and immediate support if changes occur. Unfortunately, this experience left me with very little confidence in booking through Agoda again.