VPOST needs to be accountable
I paid 300 over for my 3 packages to arrive at my doorstep from the UK. And so far despite me being home the entire days when they claimed to have attempted two delivery attempts. After the first supposed failed attempt, I called customer service and was explicit in stating - call me on arrival OR leave it at the condo clubhouse where there’s a receptionist and also many of our deliveries were received previously without any issues. And of cos guess what - 2nd attempt failed again DESPITE ME BEING HOME THE WHOLE DAY! No one called. Nothing. and now on the notice it says 3rd time failed they are going to send it back to sender. Wow. Seriously?!? Your employee / postman or whoever was delivering don’t care about your customers at all. What is our recourse as customers?!? And btw I had taobao deliveries, Lazada ones that arrived to my doorstep within the same period that VPOST FAILED to deliver. So where are my packages and will I ever get them?