Money greater than urgency
I called because my pup had a bladder infection / UTI. I made it very clear that she was in discomfort and stress, and after multiple attempts to speak with a vet through the app (the multiple drops were another annoyance!) I was finally able to speak with a vet, who walked me through a virtual consult and confirmed the issue. If anyone's ever had a Urinary Tract infection (UTI) you know how painful and miserable it is. I was assured that the meds she needed would be expedited and shipped, (and I paid for that expedited shipping!) - to my dismay and annoyance, the meds were shipped 2 BUSINESS day FedEx, and won't arrive until 4 days into her symptoms. 4 days. I had been told that Fuzzy.Com was a great alternate to an expensive Urgent Care visit (and to be honest, finances were the ONLY reason I didn't go to one... that's another topic for another time) - but boy was that wrong. The vets do care, but the business side of things makes very clear that they will not ship things any faster, whether it's urgently needed or not. Stay clear of this company. Henley, the pupster, agrees.