Behind every healthy pet is a happy pet parent. Get the care your pet needs with Fuzzy. All pets have their own personality and unique health history. From independent cats to grade A clingers, anxious pups to fearless fidos, Fuzzy delivers expert care and vet-curated products tailored to your pet.Fuzzy Vet Expertise In Your PocketOn call 24/7 for your questions, big and small. If your dog keeps staring at the wall, ask Fuzzy about it. When your cat's not eating like they used to, we'll help you through it. With over 750,000 consultations performed, we've heard it all. Don't be shy.At-Home Pet Health TrainingWe'll answer the questions you have as a new pet parent, plus ones you haven't thought of yet. From how to brush your cat's teeth to how to deal with a dog's upset stomach, Fuzzy's Pet Care Fundamentals Course will help you master pet parenting.Curated by VetsIt’s hard to know what to get with a million pet products around. Fuzzy vets have hand-picked treats, meds, shampoos, at-home tests and more to ensure you're only getting the best for your pet whether or not you’re a member.Our Veterinary Team Understands Them to Help YouAlways available via 24/7 Live Vet Chat, our Fuzzy vet team can help with all issues- big or small. Through curated, vet-recommended health supplements and a mobile app that personalizes pet care, help is just a click away.Our founders, Eric and Zubin, have been there as pet parents themselves. The idea behind Fuzzy began when Zubin rushed his pup Mo to the emergency vet. After 7 stressful hours, he left with a $2500 bill, only to learn the luxated patella could have been treated at home.
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Is Fuzzy legit?
Fuzzy (yourfuzzy.com) has a 2.5 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Animals & Pets and its reputation is poor. 56% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; 2 of them were added in the last 12 months. Last updated 2026-10-24.
I placed an order for a dog car bed which looked just right for my dachshund on the 4th June 2026 and I still have not received it. I have tried to contact the company several times with no success.I have asked them for a refund but all I get is a generic email saying they have received my query, but they NEVER answer my question. As one other unsatisfied customer said Funny fuzzy don’t deserve any stars. Be warned anyone tempted to buy anything from them! I wish I had looked at the reviews before ordering.
They don’t deserve any stars - SAVE YOUR MONEY ITS A SCAM COMPANY!!!! I placed an order and subsequently emailed to cancel it. They didn’t respond. I have now sent SIX emails asking to cancel my order and they haven’t responded to one single email. Took my money though!!
Terrible experience. Firstly they advertise as a uk company. They are not. The products come from China. They send you Chinese tracking order which you can read and then tell you it’s royal mails fault. Never arrived. Have put in a complaint to klarna. Awful company. Don’t use.
Ordered a dog bed, which was supposed to be sent with a free dog toy, but the free dog toy wasn’t sent. I received no apology or acknowledgement of this.
The bed was good quality and a lovely item, however too small for my dog so I contacted them to return it - I was first of all asked if I’d accept a 20% refund to keep the item, which I declined. The amount increased to 40% but I also declined it, stating I want to return it and have a FULL refund. They gave me the address to return the item to, which was to be paid by me - no issue. I’ve now sent them photos of the item packaged (as requested) and tracking details from the parcel label and I wait for my money to come back. Despite this, they then asked for proof of postage which I’ve replied with.
All in all it’s been a very tedious process and I’ve had to send far too many emails, just to return an item which isn’t suitable for my dog.
I still look forward to my refund. I have lost faith in them refunding me given the constant back and forth and emails stating they’ve had to refer my emails to another team, so I raised a PayPal case - the company have since told me via email that they can’t refund me unless I close my case…. That is NOT how it works. I’ve said I will cancel the case if my refund is arranged. Otherwise I will continue with PayPal.
Recently ordered a huge padded dog bed for my Rottweiler. It came quickly and was just as described. Only issue was with the tracking which didn't seem to recognise the code which was a bit worrying but arrived safely none the less. Seen some of the reviews and you must make sure you order the correct size of product for your pet otherwise you will obviously be disappointed and not their fault!
I want you to know that I am happy with your product. It’s very durable and safe for the animals. But I purchased three sofas and one of the sofas that I watched the very first time came partially unraveled so now we are having a cover that is coming apart. What can I do for this? It shouldn’t fall apart the first time I wash
I placed my order 10 days back they have not shipped it and are not even responding to my emails from last 2 days , to fool around they created a shipping label and sent me but its not shipped yet .... completely unprofessional
I already reviewed but can't find it so.... All the negative reviews had me worried but it turned out there was no need. Arrived in good time, they even gave me the discount after I ordered because I forgot to put the code. They kept communication open and tracking to show where order was. Delivery took less than 2 weeks
So far happy with the product. 😊
Dr. Pickett was very helpful and explained everything
Dr. Pickett was very helpful and explained everything. My kitten has an ear hematoma and needs a steroid compound that is not easy to find! Eva from customer service went above and beyond to help me find a medication from the company that would be delivered overnight. I am very glad.
I love love them, they helped me so much when my puppy got sick anytime day or night they would talk to me and answer my questions, they took their time for me and I appreciate them so much.
Ditto what the last poster said. June 5th I paid for an RX and vet fee to review it. Went to refill it and it goes directly to chat which no one ever answers. Found their phone number in California and got voicemail. Needless to say no one has called back. I guess I have to find a new online vet and start all over. (I have a local vet but they don't do appts. It's first come, first served and extremely had to get in.). Good thing I didn't pay for a subscription! STAY AWAY!!
As far as I can tell they do not even exist. No one responds. I paid for a monthly subscription and all I get is silence. I’ve started multiple chats and it’s been the same… absolute silence.
Really appreciate the flexibility of doing an in home zoom call rather than having to take a new mama kitty and her whole litter into the vet. The info and resources I was provided worked - everyone is healthy now, Fuzzy Pet's was very affordable and the vet I interacted with was very kind and knowledgeable.
It was very user friendly. I was able to get the medicine my dog needed, and not have to jump through all the hoops of taking him to the vet just to get over charged. My dog feels great, and is back to his normal happy self. I love fuzzy! This is a life saver, and money saver. As a pet owner, I want to help my dog as needed, and these folks seem to understand helping means more than charging a fortune!
Fuzzy's vet wrote a script for my cat, which included 60 pills per refill with 6 refills. The pill is taken every 12 hours, meaning the script was for a total of 1 month. There was 6 refills remaining after our first order. For some reason, Fuzzy's team decided to alter the prescription and change it to 30 pills per refill, which wouldn't make sense considering the pill is taken twice a day (who writes prescriptions for only 15 days on a pill that has multiple refills?) No one does. This was done as an obvious attempt to get us to use their Veterinary system so they could bill us to another 30 dollars. I am currently in the process of filing a complaint as I have the necessary proof that shows Fuzzy altered the script AFTER it was initially filled. I am also in the process of seeing a different vet team, as I have lost faith in this one.
Omg! Fuzzy.com saved my baby from scratching herself to death! Pills came in 24 hours and when I opened package there was a sweet little purple starfish in package. I cried! Greatest company ever!
Simple online ordering process..snapped a couple pics of my dogs and uploaded and answered some quick questions. Pricing was the same as ordering online direct for the medication but the $15 doctor fee from Fuzzy is way less then what my vet charges. Medication arrived in a couple of days … super happy
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