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Animals & Pets

Wag!

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84 reviews

4.184 reviews
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About Wag!

Data updated
Website
wagwalking.com
Category
Animals & Pets
Location
United States
Status
Unclaimed
Last 12 months
84 reviews
Replies to negative
100% (17/17)
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About this business

Wag! is the #1 app for Pet Parents that connects you with a trusted Pet Caregiver. Whether you're looking for daily walks, planning a trip, stuck at work, or want your best friend to have some company we can help when and wherever you need! Every Pet Caregiver passes an enhanced background check, our services are insured, and support is standing by around the clock.We've thought of everything, so you don't have to. From GPS-tracked walks and customized lockboxes, to easy booking on the Wag! app, we make your life easier at every step.Wag! has a trusted record of experience with over 10M pet care services across 4,600 cities and counting. More than 150,000 Pet Caregivers nationwide are dog people, and it shows.​ServicesWalkDrop-InSittingBoardingTrainingHealthBook a serviceLearn more​

Written by the business, not verified by us.

Is Wag! legit?

Wag! (wagwalking.com) has a 4.1 out of 5 rating on OK.one, based on 84 user reviews collected here. It is listed under Animals & Pets and its reputation is good. 79% of reviews are 4 stars or higher and 19% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss App, User experience, Customer service. Last updated 2026-09-01.

What reviewers say

AI generated

Reviewers had a great experience with this company. Customers praise the dog walkers for being professional, caring, and attentive to their pets' needs. People also appreciate the convenient app features, including live GPS tracking and timely updates during walks. Consumers feel that the service provides great peace of mind when they are away from home. However, some people mentioned issues with the mobile application's usability and navigating the platform. Others expressed frustration regarding customer support, noting significant difficulties in reaching a human representative to resolve problems. Some reviewers also reported unexpected surcharges or hidden fees linked to their bookings.

Auto-generated from all reviews of this business. For reference only.

What people say

Wag Is A Lifesaver

Wag has been a lifesaver for us. We love our dog immensely, and were having a hard time boarding him when we needed to be away. Commercial boarding just doesn’t work for him. We’ve met some really great boarders and a walker on Wag. I can’t say enough about how much this app has helped us care for our dog.

Reply from Wag!2026-08-29

Thank you, Kim, for your heartfelt review! Your love for your pup clearly comes through, and we're honored by the trust you've placed in Wag! to help find the right care for him. We're glad Wag! has been such a help—especially when commercial boarding wasn't the right fit—and that finding in-home Caregivers who work well with him has made all the difference. We look forward to continuing to support you and your pup—here's to many more happy stays and walks ahead!

Lauren has come to the house 6 or 7…

Lauren has come to the house 6 or 7 times . She makes our senior dog happy with the special care and attention she gives !

Reply from Wag!2026-08-29

Thank you for the kind review, Jennifer! It's clear Lauren has become a familiar and thoughtful presence for your senior pup—showing real care throughout their time together. Since Lauren has become such a great fit for your pup, you might consider setting up recurring services with her directly through the "Past Caregivers" section in the Wag! app. It lets you lock her in for your pup's weekly schedule at consistent pricing across services, with the flexibility to cancel without a fee at any time. Your pup is clearly in good hands—here's to many more happy visits ahead with Lauren!

Liv is a kind

Liv is a kind, caring person. My dog, Bailey just loves her. I feel comfortable with her walking him and taking good care of him. She listens and is understanding.

Reply from Wag!2026-08-10

Thank you for the wonderful review, Patricia! It's clear Bailey and Liv have hit it off—she's been thoughtful and attentive with him, and someone you feel comfortable leaving him with. Since Liv has become such a great fit for Bailey, you might consider setting up recurring services with her directly through the "Past Caregivers" section in the Wag! app. It lets you lock her in for Bailey's weekly schedule at consistent pricing across services, with the flexibility to cancel without a fee at any time. Bailey is clearly in good hands with Liv—here's to many more happy walks ahead!

Easy App and Reliable Do Walkers

The dog walkers have all been wonderful. We did find a favorite walker after just a few weeks. That person matches our dog's needs perfectly. The app is easy to use and the pricing is reasonable.

Reply from Wag!2026-08-29

Thank you for the kind review! We love hearing you've found a favorite walker on Wag! who's a great fit for your family and your pup—that kind of connection is exactly what Wag! is here for. It's great to hear the app has been easy to use and the pricing has worked well for you—here's to many more happy walks ahead!

I signed up to be a dog caregiver…

I signed up to be a dog caregiver through Wag. I paid $40 for the background check which cleared. It's now been over a month of going back and forth with customer service and "technical support" yet there is no resolution to their inability to activate my account to use. Total ripoff, scam, whatever you want to call it. You cannot charge people money for a background check and then have no urgency to fix technical issues on THEIR end. I'm smart, very technically literate. Did all the things they said to get the app working but none of it worked. It has been a giant waste of time and I recommend everyone just go to Rover because it's much easier, much better customer service, and they actually respond to your issues (if there actually are any, which I haven't had with them).

Reply from Wag!2026-08-06

Joe, we're sorry to hear about the frustration around your Caregiver application and the technical issues you've encountered. That's not the kind of experience we want for anyone trying to get started with the platform. We'd like the opportunity to review your account and the specifics with you directly. If you've been in touch with our team, please refer back to your existing email communications so we can continue assisting. Otherwise, you can reach out via support.wagwalking.com, where our team will follow up with you. We'd appreciate the opportunity to fully address your concerns and look forward to connecting with you on this.

Love this service

Love this service. Very reliable dog walkers.

Reply from Wag!2026-08-10

Thank you for the kind review, Carrie! We're glad Wag! has worked well for you—reliable walkers are exactly the experience we aim for. We look forward to continuing to support you and your pup—here's to many more great walks ahead!

Los Angeles location…

My daughter has been fostering with yhe Los Angeles location and when she got a dog that she wanted to adopt they gave her a hard time, she couldn't keep the other dogs because they were not the right fit for her and whe she finally got Davie a very sweet puppy who had been neglected and had some skin condition but the sweetest attitude she new that she couldn't give him up. when they called her to tell her of a potential adoption she expressed her interest in Keeping him and they gave her the hardest time. She had to call a family lower and then they agree to her keeping the dog but didn't provide her some of the courtesy services they usually offer when someone adopts a dog. I really hope they don't give the same treatment to all the foster families that open their house to those puppies and care for them saving their lifes and hoping for them to get their forever home.

Reply from Wag!2026-08-07

Luis, thank you for sharing—the care your daughter has for these foster pups, and Davie especially, clearly comes through. We understand how important providing this feedback is—both for your daughter and for other foster families navigating the process. Wag! is a technology platform that connects Pet Parents with Pet Caregivers for services like walks, drop-in visits, sitting, boarding, and daycare, and it looks like this review may be about a different organization. Fostering and adoption programs aren't something we're involved with. For follow-up about your daughter's foster experience, we'd encourage reaching out to the rescue or foster organization directly. We wish your daughter and Davie all the best—so glad he's found his forever home with her!

Walking my Great Dane

Wag is an excellent service for dog walking. I have a Great Dane, and I always use the same person because my dog is reactive. Bryant has been wonderful working with him, and if I need to cancel a walk, it's very easy. No problems. I occasionally use Wag to walk my Aussie. I live in an area with lots of hills. Wag offers reasonable pricing for 30-minute or 60-minute walks, with extended times available too.

Reply from Wag!2026-08-07

Thank you for the wonderful review, Sybil! It's clear Bryant has been a great match for your Great Dane—reactive dogs need someone they can trust, and it sounds like he's done just that. We're glad the flexibility to cancel and the pricing structure have worked well for you and both your pups, and that Wag! has been a reliable part of your walking routine. Your pups are clearly in good hands—here's to many more happy walks ahead with Bryant!

Jayme is absolute perfection

Jayme is absolute perfection! Our dog, Kelli gets so excited the second they walk through the door. Always on time, incredibly reliable, and sends the best update photos. 10/10 recommend to anyone looking for top-tier pet care.

Reply from Wag!2026-08-07

Thank you for the glowing review, Rozzana! It's sweet to hear Kelli lights up the moment Jayme walks in—it sounds like they've been a great match for you both, showing up reliably and sharing thoughtful photos along the way. Kelli is clearly in good hands with Jayme—here's to many more happy days ahead!

Overcharged

I was very specific about the dates that I needed dog sitting as well as the times that my dogs needed to be walked. I was given a quote and then I was charged more at the end of the services even though nothing had changed about what I requested. I reached out to the company and asked them to review my bill twice and I have received no response. My neighbors reported that my dogs were left for hours with no sitter and in fact my dogs, who have never urinated indoors, did in fact pee inside leaving me with ruined carpet carpets to deal with.

Reply from Wag!2026-08-07

Henry, we're sorry to hear about the frustration you've had around your billing, following up with our team, and what your neighbors reported about your dogs being unattended. Those concerns aren't the experience we want for anyone using Wag! for pet care, and we appreciate you flagging them here. To help us follow up with you directly, we've reached out via Trustpilot to request a few additional details about your experience and to connect with you directly. You can also start with the virtual assistant at support.wagwalking.com—describe the charge discrepancy and you'll be prompted to submit a form for Support to follow up and address each concern you've raised. Our Safety & Compliance Team will also review the concerns about your dogs being unattended. We'd appreciate the opportunity to fully address your concerns and look forward to connecting with you on this.

Carrie follows directions well

Carrie follows directions well. I did not have to repeat instructions to her. Carrie is good with access control aka lockboxes. Carrie is communicative with Pet Parents.

Reply from Wag!2026-08-07

Thank you for your kind review, Annie! It sounds like Carrie has been a great fit—following your instructions, handling access smoothly, and staying communicative throughout. Your pup is clearly in good hands with Carrie—here's to many more happy days ahead!

Miranda always does a fabulous job no…

Miranda always does a fabulous job no matter what. I trust her with my elder lab implicitly. She has great judgment and takes great care and attention. Miranda is a great find, I wouldn’t trade her for the world! Trust her with your pup!

Reply from Wag!2026-08-07

Thank you for the wonderful review, Calla! It's clear Miranda has earned your trust with your elder lab's care—showing thoughtful judgment and attention. If you haven't already, save Miranda to your Preferred Caregivers list via the "Past Caregivers" menu in the Wag! app for easy rebooking. Your pup is clearly in good hands—here's to many more happy services ahead with Miranda!

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