Wag!

Thank you for your review, Rainy! We're sorry to hear the booking didn't unfold as you'd expected around the overnight portion. We'd like the opportunity to look into the details with you and better understand what happened. Please start with our virtual assistant via the Wag! app Help section or at support.wagwalking.com, and our team can help review your service. We look forward to continuing to support you and your pup!

Thank you for your kind review, Anita! It sounds like Jessica has been a great match—her experience with a broad variety of dogs gives both you and your pup peace of mind. And her roomy home and yard sound like a fabulous staycation for any pup! It's clear from what you say that she puts her heart into her work and treats every dog like family. Wishing your pup many more happy stays with Jessica!

Doug, we're sorry to hear about this experience and appreciate you bringing your concerns forward. We take feedback like this seriously and would welcome the opportunity to review your concerns in more detail. To help us follow up with you directly, we've reached out via Trustpilot to request a few additional details about your experience. You can also start with our virtual assistant via the Wag! app Help section or at support.wagwalking.com. We hope to speak with you soon, and we'd appreciate the opportunity to fully address your concerns.

Dilan, we're sorry to hear about this experience and appreciate you bringing your concerns forward. We take feedback like this seriously and would welcome the opportunity to review your concerns in more detail. To help us follow up with you directly, we've reached out via Trustpilot to request a few additional details about your experience. You can also start with our virtual assistant via the Wag! app Help section or at support.wagwalking.com. Asking to speak directly with an agent will prompt a contact form—once submitted, Wag! Support will follow up by email within 48 hours. We hope to speak with you soon, and we'd appreciate the opportunity to fully address your concerns.

Astrid, we're sorry to hear about this experience, and that you didn't feel supported during a stressful situation. We appreciate you bringing your concerns forward, and take feedback about pet care experiences seriously. Our team is here to continue working through this with you. To ensure you receive a prompt response, please refer back to your existing email communications. We hope to speak with you soon, and we'd appreciate the opportunity to fully address your concerns.

Thank you, Andy, for taking the time to share this! It's clear Wag! has been a good fit for walks and daycare alike in the few weeks you've been using it, especially with a high-energy lab pup like Remi to keep up with. We're glad the specialty profiles have helped you find the right Caregivers for what Remi needs—matching her with someone equipped for her energy is what good pet care should look like. It also sounds like Lexi really came through for you when your schedule got tight—be sure to add her to your Preferred Caregivers (tap the heart on her profile) for easy rebooking! We look forward to continuing to support you and Remi!

Susan, we're sorry to hear how frustrating this experience has been, and we appreciate you bringing your concerns forward. If you've been in touch with our team about this, please refer back to your existing email communications so we can continue assisting. Otherwise, please reach out via the virtual chat at support.wagwalking.com—asking to speak directly with an agent will connect you with someone who can review your concerns. We hope to speak with you soon, and we'd appreciate the opportunity to address your concerns and make this right.

Thank you for your kind review! We love hearing that your booking went well, and we look forward to continuing to support you and your pup!

Thank you for your kind review, Audrey! We love hearing about the rapport Keveon has built with you and your pugs—someone who clearly cares about them deeply and gives you peace of mind when you can't be there yourself. We look forward to continuing to support you and your pups!

Suzanne, we appreciate you taking the time to share your concerns. Reports involving inappropriate conduct are taken seriously and reviewed by our Safety & Compliance Team. To discuss this further, please reach out via the virtual chat at support.wagwalking.com—asking to speak directly with an agent will help connect you with someone who can review the specifics of what you've shared. We hope to connect with you soon.

Noralyn, we're sorry to hear about this experience and appreciate you bringing your concerns forward. We'd like to make sure we connect with you to understand what happened and address your concerns directly. Please reach out via the in-app "Help" option in the "Account" menu, or via the virtual chat at support.wagwalking.com—asking to speak directly with an agent will connect you with someone who can review the situation with you. When you reach out, you'll receive an automated confirmation by email, and an agent will follow up within 48 hours or less. We hope to speak with you soon.

Thank you for your thoughtful review, Penelope! We're glad the platform has made it easy to find Caregivers quickly, and that the reviews and bios have helped you weigh your options. Most of the Caregivers you've met sound like great matches for your pup, too. We appreciate your feedback on consistency. Since Caregivers are independent business owners, their availability can shift—but adding favorites to your Preferred Caregivers list (tap the heart on their profile) can help prioritize them when they're available. We look forward to continuing to support you and your pup!

Thank you for taking the time to share this! We're glad to hear that Jera was able to help quickly, and we'll be sure to pass along your kind words. We're here whenever you need us and look forward to continuing to support you on your pet care journey!

Thank you for your kind review and recommendation, Emma! It sounds like all the Caregivers you've connected with through Wag! have been a great match for Huck. We look forward to continuing to support you and Huck—here's to many more good walks ahead!

Thank you for your fantastic review, Norrine—we're humbled by your words! We love hearing that all of the Caregivers you've connected with through Wag! have been a great match for your pup—and that the Wag! app makes it easy to communicate with them. We look forward to continuing to support you both—wishing your pup many more happy strolls ahead!

Thank you for the high recommendation, Sheila! Jessica sounds like she was a great match for you and your fur baby alike—present, experienced, and thoughtful across a full week of boarding. We're glad you also enjoyed the in-app features for sharing photos and service updates to help you feel connected from afar! We also appreciate your trust in how Wag! vets Caregivers and shares ratings—we want every Pet Parent to feel confident in who they're choosing to care for their loved ones. We look forward to continuing to support you and your pup—here's to many more good experiences ahead!

Thank you for your thoughtful review, Brian! A last-minute change of plans is stressful—we're glad you decided to give Wag! a try. Finding care quickly makes all the difference, as does having the ability to review and pick the Caregiver who best fits your needs. We love hearing it was a great match for your little guy! We look forward to continuing to support you and your pup—whether for last-minute care or scheduled in advance, we're here for you!

Thank you for your kind review! It sounds like the Caregivers Remi has connected with have brought real care and enthusiasm to each walk—giving you peace of mind that he's getting what he needs. We love hearing you enjoy the prompt walk report cards they share, keeping you connected to his day. We look forward to continuing to support you both—here's to many more memorable walks ahead!

Carol, we're sorry to hear about this experience and appreciate you bringing your concerns forward. If you've been in touch with our team about this, please refer back to your existing email communications so we can continue assisting. Otherwise, please reach out via the virtual chat at support.wagwalking.com to connect directly with an agent. After you reach out, you'll receive an automated confirmation by email, and an agent will follow up within 48 hours or less. We hope to speak with you soon.

Thank you for your kind review, Phoebe! Rose's helpfulness and care clearly have made an impression—and we appreciate you taking the time to share that here and in your other review for her!