Wag! is the #1 app for Pet Parents that connects you with a trusted Pet Caregiver. Whether you're looking for daily walks, planning a trip, stuck at work, or want your best friend to have some company we can help when and wherever you need! Every Pet Caregiver passes an enhanced background check, our services are insured, and support is standing by around the clock.We've thought of everything, so you don't have to. From GPS-tracked walks and customized lockboxes, to easy booking on the Wag! app, we make your life easier at every step.Wag! has a trusted record of experience with over 10M pet care services across 4,600 cities and counting. More than 150,000 Pet Caregivers nationwide are dog people, and it shows.ServicesWalkDrop-InSittingBoardingTrainingHealthBook a serviceLearn more
Written by the business, not verified by us.Wag! (wagwalking.com) has a 4.1 out of 5 rating on OK.one, based on 84 user reviews collected here. It is listed under Animals & Pets and its reputation is good. 79% of reviews are 4 stars or higher and 19% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss App, User experience, Customer service. Last updated 2026-09-01.
Reviewers had a great experience with this company. Customers praise the dog walkers for being professional, caring, and attentive to their pets' needs. People also appreciate the convenient app features, including live GPS tracking and timely updates during walks. Consumers feel that the service provides great peace of mind when they are away from home. However, some people mentioned issues with the mobile application's usability and navigating the platform. Others expressed frustration regarding customer support, noting significant difficulties in reaching a human representative to resolve problems. Some reviewers also reported unexpected surcharges or hidden fees linked to their bookings.
Auto-generated from all reviews of this business. For reference only.Our doggies have had two WAG! Experiences. Both were great. I highly recommend
Thank you, Irene, for the high recommendation! We're glad to hear that both experiences have gone well for you and your pups. We appreciate you choosing Wag! to help with your pets' care needs. We look forward to continuing to support you and your pack—here's to many more happy adventures ahead!
I authorized one $39.95 background check payment, but Wag attempted to charge me two additional times for the same background check. After my bank reversed the duplicate charges, Wag deactivated my caregiver account. Wag then told me I had to work off the disputed amount through future bookings to regain access to my account—even while denying they had ever attempted the duplicate charges in the first place. Wag acknowledged they received payment for my background check, yet never explained why they attempted to bill me multiple times or why I was expected to repay money I dispute owing. I completed only two services, both with 5-star reviews, and had no prior issues. After researching, I found Wag has an F rating with the Better Business Bureau and many similar complaints, which made me question whether my experience reflects a broader pattern in how the company handles disputes. I have retained the emails, billing records, and other documentation supporting my account of what occurred.
Matthew, we're sorry to hear about the frustration around your Caregiver experience and the billing questions you've raised. That's not the kind of experience we want for anyone joining the platform. The specifics of what happened with your account and charges are ones we'd like to review with you directly. If you've been in touch with our team, please refer back to your existing email communications so we can continue assisting. Otherwise, you can start with the virtual assistant at support.wagwalking.com or via the Wag! app Help section—an agent will follow up by email within 48 hours or less. We'd appreciate the opportunity to fully address your concerns and look forward to connecting with you on this.
The people are amazing that come to walk my dog.
Thank you for your kind review, Michael! It sounds like the walkers have been a great fit for your pup. We look forward to continuing to support you and your pup—here's to many more great walks ahead!
We had a 🐾satively great experience! App was easier to navigate than Rover! Licks and wags from Scooby and Andy and their mom too!
Thank you for the paw-some review! We're glad to hear that you've found the app easy to navigate. Making pet care easy to arrange is exactly what Wag! is here for! Please give Scooby and Andy some ear scritches from us! 🐾 We look forward to continuing to support you and your pups!
Jenn has been nothing but amazing with Loki she took care of him and even made it fit in her schedule and made sure to communicate any conflicts and allowed me to approved adjustments. The photos of my guy he looks so happy and I am very happy with my experience with Wag I will definitely book whenever I travel.
Thank you for your wonderful review, Pamela! We're glad you've found Wag! to be a reliable part of your travel routine, and it means a lot to know you'll be booking again for your future travels. It sounds like Jenn has been a great match for Loki—and just as thoughtful with you, communicative when conflicts came up and sharing photos of your happy pup. Wagging tails really are the best compliment! Loki is clearly in good hands with Jenn—wishing you many more relaxing trips ahead!
I’ve been using the Wag app to take care of my dog Maddie, and it’s been a real help. The sitters are always on time and treat Maddie with kindness and respect. I appreciate the clear communication and the peace of mind it gives me when I’m away.
Thank you for your kind review, Stacy! We love hearing that Wag! has worked so well for you and Maddie. It sounds like every sitter has been reliable, attentive with Maddie, and communicative with you—which makes all the difference for that peace of mind when you're away. We look forward to continuing to support you both—here's to many more happy stays ahead!
I love the map, getting to see where they walked, where they peed or pooped, and the walkers that send pictures are my favorite! I feel safe because Wag does background checks as well.
Thank you for your kind review! The walk map is one of our favorites too—it's a fun way to follow along with your pup's outing as it's happening, and to see the route and distance covered. Walkers who take the time to send photos make that connection even sweeter. We're glad the background check process adds to that sense of security—that peace of mind is central to what Wag! aims to bring. We look forward to continuing to support you and your pup!
Wag services has been wonderful. I love using this. Makes me feel at ease when I’m working long hours knowing my fur baby is being taken care of with whatever service I need. Everyone I’ve used on here so far is very experienced and caring, I like that everyone is background checked as well. I will definitely keep using Wag!.
Thank you for your kind review, Mary! We love hearing that Wag! has worked so well for you—especially for the peace of mind it gives you knowing your pup is being well cared for during your long work hours. It means a lot that every Caregiver has felt like the right fit for your fur baby, and we're glad the background check process adds to that sense of security. That peace of mind is central to what Wag! aims to bring. We look forward to continuing to support you both—here's to more services and many more tail wags ahead!
We planned a trip to Las Vegas over a month in advance after we used Wag to find a caregiver, Tiffany. She came to our house and seemed very nice and we scheduled her to stay at our home while we were away to watch our frenchie and feed the fish. The day before we left I asked her if she wanted to make extra 50$ to feed our bird , or we could board him as planned. She said sure I will. Hours before we left for flight the service said Tiffany said you wanted fish and bird fed. I said yes the fish was discussed from day one but if bird is an issue we can board him. They said that's up to caregiver. Then they replied stating it would be about 120 each extra ! I said ill board the bird and put vacation feeder in tank for fish . She dont have to feed them. I told Tiffany and the service it was not my responsibility to feed her thru her stay but I bought food and offered her 50 cash for bird and she agreed. Now raising the visit 250 more for such little effort was to much so no need for her to feed them . Then we are told Tiffany said she's not coming ! When I booked i was told if caregiver couldn't make it someone else will come but they had No one to replace her. I paid 1550. For a flight , paid for shows and had plans to meet friends there and had to cancel our trip! Lost alot of money doing so as well. Extremely disappointing ! Totally unprofessional on Tiffany's part and the service. Do not trust your caregiver will show! We put our trust in Tiffany and Wag , both let us down !
Candy, we're so sorry to hear how everything unfolded—last-minute changes to your Caregiver and the disruption to a trip you'd planned so far in advance is not what any Pet Parent should experience. The specifics of what happened with your booking are ones we'd like to review with you directly. If you've been in touch with our team, please refer back to your existing email communications so we can continue assisting. Otherwise, you can start with the virtual assistant at support.wagwalking.com or via the Wag! app Help section—an agent will follow up by email within 48 hours or less. We'd appreciate the opportunity to fully address your concerns and look forward to connecting with you on this.
I recently had 2 emergency knee surgeries with sepsis in my total. I have a three year-old chocolate lab who loves to be active. I didn’t know what I was gonna do until I started reached searching Wag!. Emma has been the answer to my prayers. Zuka loves her and so do I. She is amazing with him and takes him twice a day on walks. I’m so thankful for Emma and so look forward to her coming to our front door twice a day!
Missy, thank you so much for taking the time to share this—your review means a lot, especially given everything you've been navigating. We're thinking of you and sending our best for your recovery. In the midst of it all, we're grateful you found Emma on Wag! and that she's become such a favorite for both you and Zuka. Knowing your active pup is getting the walks he loves twice a day—without you having to worry while you focus on healing—is exactly the peace of mind we aim to provide. We're honored you choose Wag! and are so glad Emma is here for both of you, providing Zuka with the reliable care he needs.
The dog walkers themselves are fine. It's the company itself that's a nightmare. The company structure is off base... no source for getting direct help and their mobile ap is a tangled mess. It's the company that's a mess.. not the dog walkers or caregivers. There are far better services! Do not waste your money with WAG! Plus lots of hidden fees and surprises and subscription service even when you quit it. Be very careful!
Susan, we're sorry to hear your experience with the Wag! platform and app has been frustrating, rather than the Caregivers themselves. Good pet care needs good support, and we're grateful for you taking the time to share your feedback with us. We appreciate you flagging these concerns—reaching Support, the app experience, and unexpected charges. Feedback like this helps us continue improving, and we'd like to work through these with you directly. If you've been in touch with our team, please refer back to your existing email communications so we can continue assisting. If not, you can start with our virtual assistant via the Wag! app Help section or at support.wagwalking.com. Describe the charge discrepancy and you will be prompted to provide additional information for Support to begin reviewing. After you've submitted your inquiry, you'll receive an auto-response confirming our team has it, and an agent will follow up by email within 48 hours or less. We'd appreciate the opportunity to address these concerns and earn back your trust. We look forward to connecting with you on this.
My family has been using wag for years now I'm on my own and have been using wag for 3 years for my dog. There great at customer service skills great at explaining anything i might have to ask
Thank you for the kind review, Joseph! It really means a lot to have longtime Pet Parents like you and your family as part of the Wag! community. We're glad to hear our team has been helpful in answering your questions along the way—thank you for the continued trust! We look forward to continuing to support you and your pup!
We have had great experiences with Wag. Walker was prompt and kept us informed along the walk.
Thank you for your kind review, Paul! Glad to hear you found a great walker match on Wag!—reliable and communicative throughout the walk. We love hearing your overall experiences have been positive! We look forward to continuing to support you and your pup!
Thank you for your review, Richard! We love hearing things are going well, and we look forward to continuing to support you and your pup!
We went away for a few days and left our 3 pups with a Wag sitter and it was the best decision we made. Not only was he trustworthy and followed directions but we felt truly lucky to have him. He sent daily photos and videos, played with them, and gave them medication. We came home to a the trash taken out, bowls clean, and everything back in its place. Highly highly recommend!
Thank you, Jaclyn, for the high recommendation! It sounds like your sitter was a great match for your pack—reliable with your dogs and their medications, communicative through daily photos and videos, and thoughtful about the little details around your home while you were away. We look forward to continuing to support you and your pups—here's to many more relaxing trips ahead!
Christine is compassionate and truly bonds with Winston. She gives him quality time and trains with love and patience. He loves her.
Thank you for your kind review, David! It sounds like Christine has been a great match for Winston—patient with him during training, focused during their time together, and clearly a favorite of his. We love hearing that they've formed such a strong bond. Wishing Winston many more happy days ahead with Christine!
Trio did really well with Zeni! Attentive and Kind. Thank you again!
Thank you for your review, Tamela! It sounds like Trio has been a great match for Zeni—attentive and thoughtful throughout. Wishing Zeni many more happy days ahead with Trio!
I am sooo happy with the WAG services, I was able to find caregivers to fit my puppies needs and now she has a play date friend! Love that you can track each walk.
Thank you for your kind review, Amanda! We love hearing that you've connected with Caregivers who match exactly what your puppy needs—and even better that she's made a real friend along the way! We're glad the in-app walk tracking helps you stay connected every step of the way. We look forward to continuing to support you and your puppy as she grows!
Dog walker Paula adhered to my request to limit the distance and area for my senior crippled dachshund to be walked due to the excessive heat. She gave him fresh water from the Brita pitcher as requested before she left him.
Thank you for your review, Lisa! It sounds like Paula followed your instructions—both the shorter walk given the heat and the fresh water for your senior pup. Attention to those kinds of details matters, especially for a dachshund with mobility needs. To easily rebook Paula in the future, you can save her as a Preferred Caregiver. In the Wag! app, open the "Past Caregivers" menu, find Paula, and tap the heart icon by her name. We look forward to continuing to support you and your pup!
Easy to navigate. If there was anything I would add, it would be an option for multiple days at a time like when you book a hotel, a beginning and end date instead of scheduling each day separately. Also adding an anytime instead of requiring a specific time for a drop in visit.
Thank you for your kind review, Melissa! We love hearing that the app has been easy to navigate, and we appreciate your thoughtful suggestions. On the multi-day front, we wonder if what you describe matches our option to select multiple days on the calendar during booking—up to 7 consecutive days at once, with the same service type, time, and Caregiver. Multiple services on the same day currently need to be booked individually; understandably, your suggestion for more open scheduling flexibility could solve for that. We very much appreciate hearing from Pet Parents on what they need. If you'd like to elaborate on these suggestions or share other ideas, you can submit them through the "Feedback" option in the "Account" menu of the Wag! app. We look forward to continuing to support you on your pet care journey!
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