Wag!

Thank you for your kind review, Virginia! It sounds like Denise and your pup have built a sweet bond—her patience and care clearly come through in every service. We look forward to continuing to support you both—here's to many more happy walks ahead!

Thank you for your kind review, Cathy! Michelle and Finley have clearly hit it off—a new friend for Finley says it all. If you're looking to lock in regular services with Michelle, you can send her a direct booking request from your "Past Caregivers" section of the app. By scheduling a "Weekly" service, you can have Michelle scheduled out for the next 3 months—repeating on the day(s) of the week and time you choose—and you can cancel individual recurring services or the whole schedule anytime, without a fee. Wishing them many more good walks together!

Thank you for your detailed review, Rachael! Pairing the Meet and Greet with reading through reviews is a thoughtful way to find the right sitter—and we're glad it led you to one who's been just right for your pack, from the first meeting through your week-long trip. We look forward to continuing to support you and your pups!

Thank you, Jeanne, for taking the time to share this! Jennifer sounds like a real match for you and Jasmine—on time, dedicated to understanding what Jasmine needs (whether that's a shorter walk on tougher days or extra time for sniffing), and gentle with everyone around her. It's clear Jasmine and Jennifer have built a wonderful bond, and we're glad you've found a Caregiver you can count on and who Jasmine looks forward to seeing again!

Jon, we're sorry to hear about this experience and appreciate you bringing your concerns forward. Questions about charges on your account are taken seriously, and our team would like the chance to review the specifics with you. To help us follow up with you directly, we've reached out via Trustpilot to request a few additional details about your experience. You can also reach out via the in-app virtual chat or at support.wagwalking.com—asking to speak directly with an agent regarding service charges will help connect you with the right team. When you reach out, you'll receive an automated confirmation by email, and an agent will follow up within 48 hours or less. We look forward to connecting with you on this to review the specifics, and we'd appreciate the opportunity to address your concerns and restore your confidence in the Wag! platform.

Thank you for your kind review, Jessica! We love hearing that your pups have been loving their time with their Caregivers, and we're glad the app has made it easy to book. We look forward to continuing to support you and your pups!

Thank you for the high recommendation, Gabrielle! Finding a boarding option you feel comfortable with—especially when a kennel isn't the right fit—isn't easy, and we're glad Wag! has been able to help fill that need. It sounds like the Caregivers you've connected with have been a great match. We appreciate you taking the time to share this kind review—we look forward to continuing to support you and your pup!

Thank you for your thoughtful review and for taking the time to share this with us. We're sorry to hear your initial pet care didn't go well—that's not the experience we want for our customers, and we're grateful you gave our team the chance to address it. It means a lot to hear that Jera was able to help turn things around, and we'll be sure to pass along your kind words. Thank you for taking the time to share your full experience with us, especially after a difficult start. Please let us know if there's anything else we can help with—we'd be glad to. We look forward to continuing to support you and your pet!

Thank you, Tabitha—we're so grateful you took the time to share this! Hearing that Wag! has been there through different seasons of life means a lot to us, and we appreciate the trust you've continued to place in us to connect you with the right Caregivers, time and time again. It sounds like your Caregivers have all been a great match for your pup—communicative, present, and attentive to what he needs. That kind of consistency builds real trust, and we're honored to have earned yours. The flexibility to travel, recharge, and manage life knowing your pup is in good hands is exactly what Wag! is built to support—we're grateful to be part of your regular pet care routine, and there for the busier moments along the way. Thank you again for the recommendation and for sharing such kind words. We look forward to continuing to support you and your pup through all the seasons ahead!

Thank you for your kind review, Marina! Finding a new pet care option when a trusted place closes isn't easy, and we're glad you found your way to Wag! when you needed it. Taking the stress out of finding reliable pet care is what Wag! was founded on. It sounds like both of the Caregivers you've connected with have been a great match for your pup—we look forward to continuing to support you and your pup!

Kyle, we're sorry to hear about this experience and appreciate you bringing your concerns forward. Questions about charges on your account are taken seriously, and we'd like the opportunity to review the specifics with you. Please reach out to our team—either through the in-app "Help" option in the "Account" menu, or via the virtual chat at support.wagwalking.com—so we can take a closer look. When you reach out, describing this as a charge discrepancy will help route your inquiry to the right team, and you can ask to speak directly with an agent to walk through the charges with you. After you've submitted your inquiry, you'll receive an auto-response confirming our team has it, and an agent will follow up by email within 48 hours or less. We look forward to connecting with you on this to review the charges, and we'd appreciate the opportunity to make this right and earn back your trust.

Thank you for your kind review! We're glad to hear things are going well for you and your pup. Let us know if there is anything we can assist with—we look forward to continuing to support you both!

Thank you, Kaycee, for your heartfelt review! It means a lot to hear that Wag! has earned your trust with your dog—we know how much trust is involved when handing your pup over to someone, and we're honored you've found that with us. We're glad the Caregivers you've connected with have made each walk a good one—and that your dog is always excited to see them, even with new faces. The live activity tracking and potty markers are designed to help you stay connected to your dog's day, and we're glad those features have given you that extra comfort. We hope your injury heals quickly! In the meantime, we look forward to continuing to support you and your pup, and we're grateful for the trust you've placed in us.

Thank you for your kind review! We appreciate your continued trust, and we look forward to continuing to support you and your pup!

Thank you, Carri—we appreciate your heartfelt review! It's wonderful to hear Wag! has been there for you when you needed it, and that the Caregivers you've connected with have been reliable and warm with your pup. Your firsthand endorsement means a lot to us. We look forward to continuing to support you and your pup!

Thank you for your kind review, Lara! It sounds like Susannah is a great match for you and your pups—she's reliable and clearly made a connection with them. Be sure to add her to your Preferred Caregivers (tap the heart on her profile) for easy rebooking! We look forward to continuing to support you and your pups!

Thank you for your kind review, Terri! Same-day booking is exactly what Wag! is built for—we're glad you were able to find a Caregiver quickly, and that your pup is loving their walks. We look forward to continuing to support you and your pup—here's to many more wonderful walks ahead!

Ray, we're sorry to hear about this experience and appreciate you bringing your concerns forward. Reports involving the well-being of your pets and the condition of your home are taken seriously and are reviewed by our Safety & Compliance Team. To help us investigate, please reach out as soon as possible—either through the in-app "Help" option in the Account menu, or via the virtual chat at support.wagwalking.com—to connect with our team. Even if the service has concluded, we want the opportunity to look into what happened and address your concerns thoroughly. We hope to speak with you soon.

Sherry, we're sorry to hear how frustrating this experience has been, and we appreciate you taking the time to share these concerns. It sounds like the Caregivers have been a positive part of your experience—we're glad that piece is working well for you and your pup. However, we're sorry the app, email notifications, and our virtual support experience haven't been smooth for you; that is not the experience we want for our customers. We use an AI chatbot to assist with general questions and to get you through to support when you need it. That said, it's not perfect and we're continuing to refine it based on what we hear from customers. Since you've already been in touch with our team about these concerns, please refer back to your existing email communications so we can continue working through them with you. Thank you for sharing your feedback.

Thank you for your kind review, Tamika! It's wonderful to hear you've been part of the Wag! community over the years and across different states, and that you've connected with Caregivers who put real heart into their work. We love how attuned you are to your pets' needs—recognizing that daily walks aren't just about exercise, but about helping them grow more comfortable and confident, which is the kind of thoughtful pet care that makes all the difference. We look forward to continuing to support you and your fur family wherever life takes you—here's to taking many more confident strides ahead!