Deceptive free trial loop and relentless charge attempts
I canceled my free trial two days before it ended, navigating a painfully slow and buggy cancellation process. Despite finishing the steps, they attempted to charge my card two days later. Fortunately, the transaction failed due to insufficient funds. When I logged back into my account, the subscription was still active—and the system refused to let me cancel unless I updated to a valid payment method! Over the next four weeks, they attempted to charge my account 36 times. Three weeks in, they even dropped the fee to half price to try to bypass my low balance. I had to block them through my bank to stop the charges. I finally managed to cancel after a month, but the account still shows the subscription ending next month, keeping me on the hook for charges I tried to prevent weeks ago. Beware of these aggressive renewal tactics.