This is VPOST worst customer service…
This is VPOST worst customer service which I have encountered by far. My parcels were delivered on 30 Nov 2022 in Vpost warehouse through Amazon US and till now, I have received my items. I have called 4 times to VPOST which I have provided 2 Tracking ID. Of which, I only received a Case ID by SingPost & the response stating that they were unable to find my parcels on these 2 Tracking ID which I have already paid to the merchant. They pay you lip service when you call them and tell u “I know how frustrating you have experience “ but JUST do nothing about it. Really frustrating to deal with them. Just wanna let everyone know how terrible their service is And totally disappointed that the way they handle a complaint. Really need a complaint team to handle all these cases instead of a customer lip service department.