VERY BAD PRODUCT AND SERVICE !!
Update - it took them 2 weeks to respond to this and during that time i have e-mailed photo already - and e-mailed bcak and forth a few times - they have offered me HALF the money or a replacement (which would also be rubbish as the picture is clearly just AI'd and looks like a lady (its man!) - NOT suitable outcome im afraid :( :( This is why ALL the reviews are very bad - this company uses AI at its worst to make a quick profit but sadly that means the products are just binned 99% of the time :( VERY BAD PRODUCT AND SERVICE !!! The item they sent is clearly AI and turned my husbands photo gift into a VERY feminine picture with lipstick and eyeliner !!! Totally unfit for purpose (other than a joke gift!) - I complained and they offered a 20% refund !! I could have done a much better job myself using ChatGBT which is clearly all they have done THIS COMPANY IS RUBBISH DO NOT WASTE YOUR MONEY !!!