Store items at your own risk
I rented a smaller unit for 1 year and started 2nd year of rent in a larger unit at 2300 Broadway in San Antonio, Texas. Great office staff yet giving this business such a low rating due to 1) Poor security - there was a mass burglary and my unit was affected due to the fact that there was nobody at the property on Sunday (they should probably have somebody there all the time) and, most importantly, the neighboring empty unit was not locked so the criminals used it to get into my unit. 2) Poor customer service by the management team - I have been fighting to get my credit from the previous unit to be transferred to my new account for months. The office staff send over the details and nothing happens. Life storage was purchased by the Extra Space and a lot of accounts got messed up in terms of credits, payments, and other details. Yes, I know that when you rent there you sign that "all personal property stored within or upon the storage space by customer shall be at customer's sole risk"; however one would hope that there is better security and proper criminal record checks on new renters who get access to the facility.