The worst experience I have ever had…
The worst experience I have ever had with a warranty company. I have 4 phones covered through this company. I purchased an ADH plan which should cover accidents. My son dropped his phone getting out of his friend's truck and it was run over and broke into many pieces. I called on January 9th 2023 to submit a claim. I was told that since the phone was in pieces it could not be repaired and I needed to submit photos for proof of the condition. I asked for an email address to submit photos and was then told that I had to pay my deductible prior to them giving me the email address. I paid my $99 deductible and submitted photos that day. The CSR verified my information for Zelle and said once the claims department approves the claim in 24 to 48 hours I would receive either a replacement device or the cost to replace would be sent via Zelle. On Jan 14 (5 days in) I received an email from a claims rep stating he needed the color and storage gb of the iPhone. I replied to his message right away and received an auto response that he was out of office and would return Wednesday. After hearing nothing back by Thursday the 19th, I called the Customer Service number again and the rep stated he sent a message to claims and I should hear back in 24 to 48 hrs. The following week I called back on Tuesday and got the same story. Called again on the 27, same story. On February 2 I called again and was transferred to a claims rep where I was told that I needed to submit photos again, I did so. I was told they were trying to secure an identical replacement or would send me the $$ for replacement and I would hear back in 24-48 hrs. I received an additional email from the claims rep requesting a photo of the backplate of the device showing the imei number. I replied stating that iphones don't have this information on them. After another 48 hours on February 9th, 1 month after my claim was submitted and deductible collected, I received a reply via email that since I am unable to provide the requested information, my claim is denied. WHATTT??!! WHERE'S MY DEDUCTIBLE THEN?? I intend to try to complain to a manager but it seems my warranty isn't worth the space the contract is taking up on my computer! I am canceling all 4 warranties after submitting this review. Who knows when I'll see that small prorated refund AND the refund of my deductible which I'm likely just going to file a complaint with Visa to get my deductible back. DO NOT USE THIS COMPANY!!