Worst Customer service
I would like to share my bad experience with xiaomi Company I bought a 20,000mAh Redmi 18W Fast charge power bank and Redmi Buds 3 on 5/2/2023 from Mi store in san stephano mall Alexandria Egypt and on the same day I travelled to Dubai UAE and I didn't try the power until I reached dubai (because of my trust in Mi products) and once I got the power bank out of it's case to charge it... I was shocked the power bank doesn't work and the lamps don't blink so it neither charges nor getting charged and on the next day 6/2/2023 I went to Mi store at burjman mall in Dubai and the sales Representative there checked the power bank and he told me unfortunately sir it doesn't work and I can't help you since the store offers local warranty only however I have got the case of the power bank and the purchase invoice as well. I have sent an email to xiaomi global customer service on 11/2/2023 and they aksed me to follow some troubleshooting instructions and I have already done that before from my end and the sales representative of the store that I visited did the same as well but it was useless so they send another email stating that I should arrange an appointment with my point of purchase to fix their faulty product because the retailer is the one who is responsible for fixing the problem so should I do that since I am staying in Dubai for meanwhile and the purchase point was in Alexandria Egypt and I sent them several emails stating that I am busy and stay most of the time remote areas so the power bank is essential for me but they just keep saying contact your point of purchase. I didn't ask for a reimbursement for the inconvenience despite of my right to ask for but I have just asked to get my problem solved on the contrary they did nothing regarding the problem and they didn't offer any sort of assistance... I won't buy any of their products in the future... worst costumer experience ever...