Attempted to open a corporate account…
Attempted to open a corporate account for an LLC. The process is opening an individual account first. That part was smooth and easy. After that, you apply for a corporate account. I have a bit of a complicated structure and it was hard to answer the questions in the application. To be fair, most brokerages have this issues. I did my best expecting someone to reach out and clarify things. The next day - application denied. I contacted support via chat and was told I had to email to get an explanation. OK, no problem. Then... silence. I waited a day or two and then reached out via chat again and was told that responses were 24-48 hours. OK, no problem. Finally, 6 days after the account application was denied I get an email that says they don't want to move forward with a business relationship based "purely upon our setup". I take that to mean they don't like my corporate structure. That's fine, they have no obligation to do business with me. I find it odd as I've opened accounts with other brokers with this structure. The reason for the negative review isn't this. It's that support during this process was severely lacking in response time and detail. Response to Amp response: Actually, my timeline is completely accurate. I have the email chain as evidence if you'd like proof. I have no problem with the business decision. It's your business and if you don't want to do business with me, it's all good. My issue... and I thought other should be aware... is that your communication was poor and you didn't meet the SLA that was stated to me when I inquired. I wish you well, I think you probably are a good brokerage but your customer service experience in the context of corporate accounts is lacking. Let's keep things honest here.