Lack of communication
Lack of communication is big and for someone who served in the military for 22 years in customer service I was very very disappointed. I tried reaching out numerous times but there is no phone number, you have to communicate via text or email which I did only to get bots. I wasn't even on the treatment for 2 months and every day they kept sending me a survey asking me how the medication was working and how many I had left, I would think they would know that seeing they hadn't shipped me any months. I only wanted to try for one month to see how if I had any negative reactions but sadly they charged me for two more months because I was on a 3-month plan. Even though I said I wanted to cancel and not have any more shipped they continuously sent me surveys thinking I was still on the medication. It didn't really help me much with my anxiety and depression if anything it increased it because of lack of communication.