False advertising - will not refund despite "Guarantee"
They say they have a 30 day money back guarantee. When I requested a refund, they asked why the program didn't work for me, saying they would give me a refund once I did. I explained exactly why the program I purchased didn't meet my needs - it only had one out of several features I needed. They then instructed me to buy their other programs, saying they would refund me once I sent proof of another purchase. However, the deception I'd seen already, along with this added manipulation, made me believe they wouldn't actually do that. So I refused, at which time they offered me a free trial of yet another program (a freeware program) that doesn't do what I need. Another excuse was, because my license key had been activated successfully they wouldn't give a refund. But activating the license key was necessary to find out the program didn't do what I needed. When I got shuffled to a second support person, they agreed to give me an exchange for a more suitable program, but that wasn't until I requested it (realizing my money was never going to be returned), and after a full 24 hours of email exchanges where they tried to soak me for more money instead of giving the refund I requested. It can also be noted that every time they get a poor review, they spam TrustPilot with more "excellent" reviews to bury the poor ones. As others have mentioned, this means their TP score is grossly inflated and can't be trusted. They get 2 stars because the software seems to be easy to use, but due to false advertising and poor service, I can not recommend this company.