Crap bank that they are
Crap bank that they are! I raised a dispute for a problematic transaction with a game merchant that requires a chargeback in order to get back my money. Guess what? They refused to open a case for chargeback and keep harping on the 90 days chargeback policy that my transactions were beyond that for it to take place. They did gave a $400 goodwill refund, but that disputed amount was $1,136.60, they are not even willing to take it to iTunes for the chargeback I did the same chargeback dispute with Citibank and some of the transactions are also beyond 90 days and the whole case was completely resolved iTunes did a DR invoices for all the disputed transactions and this refunded amount will be reflected in the latest citibank statement. So why is citibank able to pursue and get my money back for transactions that are past 90 days and DBS cant? 19 years with DBS and that the best they can do and I have only been with Citibank for less than a year and yet they did much more to help. Time to close DBS and use other banks instead