Ann at Samsung Parts gets a NEGATIVE 5 ☆ review
I only gave a 1 star because you can not give a negative rating.. I ordered a control board from Samsung Parts.com. When I received the package (2/16/23) it had the correct shipping label on outside of the box but inside the box was someone else's part (which was noticeablely used) along with their name and PO#. I call Samsung Parts to get this rectified and talk to Joe per his request I sent an email with pics (2/17/23), and I was told I would receive a response in 3-4 days. Today (2/23/24) I called Samsung Parts back since I have not received a response and had the very great displeasure of speaking with Ann (she assured me she is the only Ann there) who was very rude, disrespectful and condescending. Ann should be fired and never allowed to work in customer service anywhere again!!! She preceded to tell me she would just take care of it. My thoughts are: I would hope so that's your job. Went so far as to refuse to give me a reference #, confirmation #, email or text concerning my issue. Then tells me I'll just have to wait to receive a response in 24-24 hrs, again I explained I've been waiting since 2/17/23 for a response and then she hung up on me. She she had said repeatedly that Encompass had brought them out so I decided to call Encompass and was greatly pleased to deal with Jamal, give that man a raise and promotion, he should be training all customer service reps. (Especially Ann at Samsung Parts) He listened to me, asking the important questions and answered my questions, was knowledgeable about everything I asked. In a matter of minutes he had taken care of the situation and resolved my issues, I now have my RMA and everything is as it should be. I could tell by his voice he was smiling while dealing with me. He when so far as to confirm I had received the email with the RMA# as well as gave me the direct phone number and his extension for any future needs or concerns. Ann definitely needs to have someone like Jamal to retrain her if she continues to work in customer service. She can learn how to appropriately do her job.