Failed connection to the pump
After a regular monthly tank refresh the pump wouldnt start. I kept connecting and reconnecting, trying to figure out if it was a WiFi or an app issue or something as such. Few days later I wrote to customer support and replied with the pictures requested, Ofcourse it was by then a week after my one year warranty had expired. Now I need to replace the whole lid and all I get is some discout they are offering. As far as I am concerned this is a very expensive piece of equipment that should not fail within the first year of use. I tried to post the problem on the facebook group and the post was declined by the administrators. If the group is just for members to post the positive experiences, it does not serve the purpose. I wish I had access to more reviews and a truthful picture of hydroponic farming before buying this. I live in a food desert and thought this will be an answer for lack of fresh greens, but I will be eating very expensive lettuce salads if I have to keep replacing the lid every year. Update 3/2/23 After this review, Gardyn wanted me to contact them to schedule a phone call. When I emailed the support team, they closed the new ticket and merged with the old ticket, but never gave me a call back. Very poor quality product for a high price and very poor customer service