Misleading Practices and Poor Customer Service
I had a disappointing experience with Apprentus. I initially purchased a package of 10 lessons with the assurance that I could receive a full refund for any unused lessons without any additional conditions. However, when I decided to cancel and request a refund for 9 unused lessons, I was informed of additional conditions that were never disclosed at the time of purchase. This feels like a clear case of misrepresentation. Moreover, despite several attempts to resolve the issue directly with Apprentus, they refused to honor the original agreement. I even tried to obtain the transcript of our conversations by using the "email transcripts of the chat" feature, but it never worked. When I inquired about it, the representative informed me that this feature is not implemented. This experience has left me frustrated and disappointed. I expected transparency and integrity from a service like Apprentus, but unfortunately, they did not meet those expectations. I hope they address these issues to improve their customer service and avoid misleading future customers.