For businessesSearchWrite a reviewCategoriesAbout
简体中文English

Andrea Ferrell

United States

1 Reviews
2 Reads
2 Useful

1 review

Gardyn

loved gardyn it until recently.

We have had our gardyn since 2020 and have been extremely satisfied with it until recently. The water pump and wiring have failed in the past and customer service has been quick to fix the problem by offering replacement parts. However, when the gardyn stopped working this time, the only option we were given was to purchase a refurbished lid for nearly $200. This refurbished lid would have a one year warranty. This is extremely frustrating because the likelihood of it breaking after the year is very high and we would be left with the same problem again. Our question is has there been a design change to the 2.0 lid that would prevent this from happening again? The gardyn 2.0 lid has some obvious design flaws with all parts underneath the lid (pump malfuntion, sensors corroded, wiring corroded). We have been members since we purchased it (which is $745 for 2 years) and are now having to decide if we just want to throw in the towel and given up on gardyn or dish out some more money on a lid/pump/wiring that is likely to fail again. Hopefully their new product the 3.0 has fixed this problem and the folks buying it won't have to deal with it. We are truly upset about this because we have loved our garydn and have raved about the customer service up until now.

2023-03-01Helpful 2