CLClevGuard★★★★★
Do not buy! Choose another compagny.
Do not buy! it's not working! It has been more than a week that nothing works.
28th of February : it stop syncing with the target device. Device was on, premissions on, data connection. Started submitting online forms. Customer support never contacted me, never investigated anything, never emailed me or try to answer my numerous messages.
02d of March: I made a bad review in trustpilot. Next day they reply under my post. I provide the information that they need. (orde number and email) no one has contacted me.
5th of March : Many more online forms and an email has been sent. Still no sign of customer support. Still not syncing with the target device. I read the other reviews and I see that obviously there is a major issue without fix.
Outcome: It used to be a good product, but now it's broken, and obviously they cannot fix it. They even created a new page in trust pilot in order to avoid the bad reviews. Do not buy, find another company with actual support and technical team that respects paid customers.
2023-03-05Helpful 2
CLClevGuard★★★★★
there is no customer support, after their update nothing works
First of all customer support never replies back. I believe I have sent over 3 online forms - because there is no email address available to write to them and 48 have passed and over and no one has even had the decency to reply and aknowledge that they have received my request. The problem started on the 28th of February when they decided to update their online platform (other users described it as internal upgrade) - without giving a notification to the current subscribers. Since then, the connection with the target phone has been lost. All the setting are on, on the phone but shown off to the new upgraded platform. It has been very disappointing bc it was working fine till the moment they decided to do the internal update. The worst thing is that they do not reply or try to fix it. The product offers more (once it was functioning) than others, however it customer support is non-existing. Current update is that they ask me my order number and email (while I have submitted online forms directly to them) via Trustpilot, which I have provided. I read now that about the same time, other users face the same problem. There is no email communication from the company stating how this can be fixed, and how long it will take. The permissions are on the target phone and has a data connection. It is their server/new upgraded platform that cannot function. Paid clients should bot be used to test new tools.
2023-03-02Helpful 2
