Any queries have to be put through Trip.com chat
Booked car hire on the island of Kuai, Maui and Big Island with Trip.com. No problems at all with 2 of them but despite being sold a rental voucher for $195 on Maui, I was charged over $500 by Dollar car hire. I did not sign anything regarding extra charges. Reason for 1 star is that I used chat on Trip.com and got exactly no where. I then phoned Trip.com and was told that I had to put my query in the chat. The person I spoke to wanted to be helpful but everything goes through chat. You then receive an email response from a no return email address and if you want to further the query you have to go back to the chat system. Having sent all the docs requested, I receive a useless email from Trip.com explaining what the charges are. As I learned to read at an early age, and my skills at comprehension are pretty good - this email was a complete waste of time. Trip.com have STILL not explained why I have been charged separately for items that were included in the original rental voucher. Waste of time phoning as I know that i will be told to put the info into chat. Getting through the system to actually speak to a person takes longer than I have in a lunch hour. Appreciated the quick response to say that Trip.com would be in touch. Received an email today - asking for my name and booking number. All information that was available from the original review. Great delaying tactics.