"Fair Usage Policy"
Had rented from them for the past three times this year, however, two of these renting experiences have been uneventful. In short, you are likely dependent to settle between the host and yourself, and DriveLah doesn't want to be willing to even go the extra mile to help, unlike the rest of the reviews here. Rental 1: Feb 2024 (5D4N rental) Rented from a host (running a rental company as well). Took this car to KL for 5D4N but met an accident, by no fault of mine and had to follow Malaysia accident protocol. Liaised with a DriveLah agent and shared with me the Singapore accident protocol. I had to deviate from my original plan (Polis Station was 20km away, and I had to reroute 80km away from my original itinerary). I had to continue liaising with the host thereafter because DriveLah mentioned that the vehicle belonged to a rental company, so I had to do all the insurance liaison with him, and I had to follow instructions from him - the host asked me to drive back the night itself and cut short my holiday. DriveLah did not intervene, the host then asked me to do the repairs in KL because DriveLah did not respond to his calls, messages and emails in time (only one agent was in the resolutions team) and threatened to bill me if I haven’t done the repair. I had already bought the maximum protection scheme from DriveLah and still, after explaining to the host, he insisted that repairs be done there. Furthermore, I was charged extra mileage due to the detour incurred to do a police report over the cost of two days at Sepang (where I had to make an accident report) and KL Police Station which I requested DriveLah to overlook and do a heavy discount on it, to which they mentioned that accidents incurred and the need to travel to do the accident report, is also part of the mileage consumption. Long story short: After I’ve reached Singapore, did the GIA lodgement, and send the car back to the host, only then did the resolutions team convey the message to the host that DriveLah will be making arrangements on the repairs with him. Oh and one of DriveLah’s agents needed me to make another trip down to KL to retrieve the formal accident report by Malaysia’s Traffic Police, till date she has not requested it, after wasting 3 days of my effort flying down to KL, meeting up with the Malaysian police and all… Rental 2: Jul 2024 (24 hours rental) Rented a vehicle with a different description (French vehicle, starting with an “R”, looking very sporty), and had the vehicle description: 1.8L Turbo, 7-Speed Automatic 276 bhp & 390 Nm When actually the actual car’s specs were: 1.6L Turbo, 7-Speed Automatic 202 bhp & 280 Nm How did I know it? The car felt underpowered for what it’s worth, and eventually I requested the agent to send me the host’s logcard. Though it was a clear misrepresentation of the host’s description, DriveLah sought to protect the host, stating that the model is “carefully relevant” and she is still investigating. The only thing that I saw after that response “I’m checking with our team, how we can compensate you for this” So it seems that DriveLah willingly protects hosts and if they could put users at bay just to generate platform fees to make their platform lean and cost effective (as they should), they’d just throw their users under the bus.