Packola customer service is abysmal
Packola customer service is abysmal. We waited (2) days before following up via email on our proof request (no response). The following day, we called them only to be told there was an issue with our artwork. We used their design tool to produce the artwork so I'm not even sure how that is possible. Anyways, after being transferred multiple times by their CS department, we were told the news. If you guarantee proofs within (1) business day, why wouldn't you notify us there was an issue with the artwork? We gave them what they requested and they never confirmed receipt, still never provided proofs, and requested we pay an additional $200 for rush print to make our timeline. Save yourself some time and a migraine and go with someone else. We cancelled the order.