Unauthorized subscription + worst product I've ever tried
I made the mistake of placing one order with Serentia Shop. One order. That was enough to get me enrolled in a subscription I never agreed to, charging me €34.33 every single month for a pressed powder I didn't ask to receive on repeat. The product itself? Genuinely one of the worst cosmetics I have ever encountered. I'm not exaggerating for effect — I have used drugstore powders costing less than €2 that performed better in every measurable way: coverage, finish, texture, longevity. This one manages to fail on all fronts simultaneously. But the real issue is that I cannot cancel. The subscription keeps renewing, the charges keep coming, and there is no functional way to stop it. This is not a minor inconvenience — it is a predatory billing practice. I am now disputing the charges with my bank and reporting this to the relevant consumer protection authorities. I strongly advise everyone to stay away from this shop entirely.