Serentia Shop (serentia-shop.com) has a 4.2 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Beauty & Well-being and its reputation is good. 82% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 69% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-09-07.
Reviewers had a great experience with this company. Customers frequently praise the exceptional customer service, noting how helpful and responsive the support team is when rapidly resolving order issues and sending replacements. Many people also highlight the lightweight feel and natural coverage of the products, explaining that formulas leave skin looking radiant, hydrated, and smooth throughout the entire day. Though some customers experienced challenges, such as receiving the wrong shade despite color charts, or dealing with unexpected shipping and delivery delays. A few reviewers also noted that the product coverage did not meet their personal expectations or mentioned receiving items with broken packaging upon arrival.
Auto-generated from all reviews of this business. For reference only.Last year the amount was sold in a 20g container, now they repackaged and designed and put it to a 10.5g. For the same price. Other people have complained too I see... and they try to pretend they are not being sneaky... but they are. Don't lie to our faces! Thee product is good but the lying is unacceptable.
I have tried other (more expensive) cover creams so I was a bit skeptical of Serentia's claims. I was amazed that this product works so well. Hides facial flaws (moles, blemishes, dark spots), blends to my skin color and actually improves my skin while wearing it. I'm 77 and this takes ten years plus off my face. It's not messy and easy to apply. Company ships promply.
This absolutely made our day — thank you 💛 We pour a lot of care into Serentia, and hearing that our Cover Cream is hiding those flaws, blending to your skin and caring for it as you wear it means everything to us. Taking ten years plus off? We're beaming. Thank you for giving us a try and for sharing so generously. We're always just one message away if you ever need anything.
I actually love the product. I have been using it for a while. What I have the dissatisfaction with , last year the amount was sold in a 20g container, now they repackaged and designed and put it to a 10.5g. For the same price. Unfortunately for them, I'll be looking elsewhere for a foundation, I hate sneakiness. When this process was new up on their website, I asked is everything the same(as I didn't want to buy a product that I didn't like) for customer service to say everything IS still the same. Unfortunately they have lost a customer 😕.
Thank you for raising this, and I completely understand why the change in the number looked concerning. Let me clear it up properly, because the good news is you're actually not getting less product. The difference comes down to how the weight was labelled. The previous packaging listed 20g, but that figure was the total weight including the container itself, and the actual cream inside was 10g. The new version is labelled 10.5g, which is the net weight of the product alone, excluding the packaging. So in real terms you're getting slightly more cream now (10.5g) than before (10g), at the same price, not half. There's been no reduction in what you receive, and nothing sneaky at play, just a change in how the weight is shown on the label. I'd genuinely love for you to keep enjoying a product you already love, so if there's anything at all I can do for you, please email me at [email protected] and I'll look after you personally. Thank you for giving us the chance to explain, Pauline. 💛
I am on my second order from Serentia and I do like the elixir + cream it’s very light. I often get emails from them but my only reason for the score is because I have contacted them but not received any response as I added on to the order the blending brush but when it turned up the top half, the brush was separated from the handle. I sent a photo but no response for a few weeks. I will still order the elixir cream but no extras and I would have hoped they would send a replacement.
Hi Linda, Thank you for being a returning customer, and for being honest with us - it genuinely helps. We're so glad the elixir + cream are working beautifully for you 💛 You're completely right to mark us down here, though. A blending brush arriving damaged, and then weeks of silence after you kindly sent a photo, is not the standard we hold ourselves to - and I'm sorry we left you chasing us. I'd like to put it right straightaway with a replacement. I've flagged your details to our team - please look out for an email from us today, or reach us directly at [email protected] and we'll sort it immediately. Thank you for still giving us your trust. We'll earn the fifth star.
Applying was easy and the coverage was as expected. It lasted all day and was easy to remove with my cleanser and water.
Thank you for your wonderful review! We're so pleased to hear that the application process was easy and that the product performed exactly as advertised. It's great to know that you found the coverage long-lasting throughout the day while still being simple to remove with your regular cleanser and water. We work hard to ensure our customers receive products that are both effective and convenient to use, so your feedback means a lot to us. Thank you for choosing Serentia and for taking the time to share your experience—we truly appreciate your support!
Not the product that I was expecting,super chalky,bad coverage. Had e mailed and called many many times,phone line always busy and no response back from the emails. Just want my 63$ back!take back your product.Caution to future Byers! I really wish I would have read this reviews instead of the ones posted on their site! GIVE ME MY MONEY BACK!!!
Hi Kamilla. We're so sorry to hear about your experience. We understand how disappointing it is to receive a product that didn't meet your expectations, and we're especially sorry that you had such a difficult time reaching our support team. Thank you for taking the time to share your feedback. We've reached out to you directly through our Customer Support team and will do everything we can to turn this experience around.
Awesome product! The customer service was the best I've worked with. They were very helpful and will definitely order from again!
Thank you Angela. We're so happy we could provide a product you enjoy with the service to match.
It was a such a nice experience using the product Serentia Elixir+Cream, it was so soft on my skin. The sponge applicator is wonderful, you can glide it across your skin or dab your skin, flawless finish in no time at all. It does not dry out my skin and keeps the coverage on my face all day, no need to reapply, I love it. My skin feels super nourished afterwards.The fresh look stays all day too.
Thank you Lorraine for your sharing your thoughts. It makes our day to know that we have met your needs. We hope we can continue to provide a product that you love!
Very long shipping times and Customer service sucks. I bought the wrong color and wanted to exchange it for another color, I've sent several emails with no response. Will not buy from them again.
We're very sorry to hear about your experience. That is not the standard of service we strive for. We understand how frustrating it is to wait longer than expected for your order and then not receive a response when trying to exchange your shade. Your feedback is valuable and we want to make this right. Our Customer Service team has reached out to you directly with a proposed solution. Your satisfaction means everything to us.
Sooo dissapointed! Absolutley loved this, so I bought 2 more. When it arrived they had changed the formulation AND colour! Its still named the same shade " buff beige" but its completely different colour. It now no longer suits me. I have sent 5 emails now asking for help or an explaination and have been completely ignored.
We're sorry to hear about your disappointment, especially as a returning customer who previously loved the product. We understand how frustrating it is to receive a shade that appears different from what you expected and to feel that your concerns have not been addressed. We do have more than one product, product updates and variations can sometimes affect the appearance of a shade, and we appreciate how important consistency is for customers who have found their perfect match. We also sincerely regret any delay in communication, as providing timely support is something we take seriously. Our team has reviewed your case and has reached out with a solution in accordance with our customer care policies. Thank you for sharing your feedback—it helps us continue improving both our products and the experience we provide to our customers.
I ordered two buff beige foundations but when I tried it , the colour did not match my skintone. I contacted support as indicated on their site. I used the contact page but got no answer. I sent two e-mails but got no answer. So I resend a message through their contact page. If they finally reply to me and fix my problem by sending a new shade I will change this post. I am really disappointed because their customer service was said to be reactive.
We're sorry to hear that the Buff Beige shade was not the right match for you and that you've been disappointed by the lack of response to your messages. We understand how frustrating that can be, especially when you were expecting a quick resolution. At Serentia, we want our customers to feel supported throughout their experience, and we take all enquiries seriously. While response times can occasionally be longer during busy periods, it is no excuse. We appreciate your willingness to update your review if the matter is resolved, and we encourage you to share your order details with our support team so that we can look into your case and assist you further. Customer satisfaction remains very important to us, and feedback like yours helps us continue improving both our products and our service. Thank you for taking the time to share your experience.
I made the mistake of placing one order with Serentia Shop. One order. That was enough to get me enrolled in a subscription I never agreed to, charging me €34.33 every single month for a pressed powder I didn't ask to receive on repeat. The product itself? Genuinely one of the worst cosmetics I have ever encountered. I'm not exaggerating for effect — I have used drugstore powders costing less than €2 that performed better in every measurable way: coverage, finish, texture, longevity. This one manages to fail on all fronts simultaneously. But the real issue is that I cannot cancel. The subscription keeps renewing, the charges keep coming, and there is no functional way to stop it. This is not a minor inconvenience — it is a predatory billing practice. I am now disputing the charges with my bank and reporting this to the relevant consumer protection authorities. I strongly advise everyone to stay away from this shop entirely.
We're sorry to hear that you were disappointed with the product and frustrated by your experience with your subscription. To clarify, Serentia only activates recurring orders after customers have confirmed their subscription, in accordance with our subscription policy. We aim to ensure that the terms and billing schedule are clearly communicated so that customers can make informed choices before any recurring charges take place. That said, we understand that this situation has caused frustration, and we can confirm that your subscription has now been cancelled as requested. We also regret any difficulty you experienced when trying to reach our support team or manage your account. We appreciate all customer feedback, as it helps us continue improving both our products and our service. Thank you for sharing your experience, and we wish you all the best moving forward.
I can't recommend this product highly enough...it easy to apply and covers and smooths skin tone and blemishes easily. People have commented on how healthy and glowing my skin looks. I have to also say the customer service has been outstanding
I really liked the way it covered my rosacea. I don't generally wear make up but since getting rosacea and going out I do use this. It doesn't cake and last for hours without having to re-touch.
After initially ordering 2 shades: Warm honey and Buff beige last year, I thought I had been scammed as they took AGES to arrive! When they eventually did, I was glad I had ordered the 2 shades, as one was too light, the other too dark, however, blended together on my face (ratio of 2:1) they are perfect. I couldn't decide if they made me look oily, as have usually opted for a matte foundation, but.. my husband commented that my 'skin' looked really nice and that I looked well! It does cover everything with such a natural glowy appearance, even my rosacea. Ever in the process of finding the perfect foundation, I still kept buying and trying- and wasting money, on more foundations which promised the earth but didn't deliver, only massively disappoint!, I have just cut open and scraped out the remaining blobs of Warm Honey and await my next order!! THIS IS THE BEST honestly.
I am very happy with the product and my rosacea skin looks much better. The product gives a natural look. The only reason I do not give 5 stars is that I find it requires a lot of turning and pushing in the box with the sponge or brush before any product speads on the skin.
I've tried a ton of foundations, and this is the one that finally has the coverage I want, and feels great on my skin. Too bad it took 40+ years to find it
If I could give this product, a lower score I would. I purchase the elixir and cream foundation. It goes on like white paste and never changed to my skin color. It clogged my pores. The applicator broke the first time I used it and the supplemental brush. I bought also broke the first time I used it. More importantly, I tried to contact the company multiple days in a row to start a return. I never received a response. The phone number that they list for the company also does not work. This whole group is a scam. Stay away.
It does not match your skin perfectly and does not cover everything but it works as a primer to smooth or prep your skin. Quite pale and you would have to layer it. A foundation brush works better than the included applicator. The applicator is more of a buffer that might come in handy if you need to correct or blend (have put much make up on). I will stick to my tried and true supermarket revlon skinlights, colourstay concealer and sol sista. I was sucked in with Facebook marketing this time and got the 2 on special deal. I will give it to my daughter for cosplay as well as 2 other so called your skin but better bases.
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