Serentia Shop (serentia-shop.com) has a 4.2 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Beauty & Well-being and its reputation is good. 82% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 69% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-09-07.
What reviewers say
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Reviewers had a great experience with this company. Customers frequently praise the exceptional customer service, noting how helpful and responsive the support team is when rapidly resolving order issues and sending replacements. Many people also highlight the lightweight feel and natural coverage of the products, explaining that formulas leave skin looking radiant, hydrated, and smooth throughout the entire day.
Though some customers experienced challenges, such as receiving the wrong shade despite color charts, or dealing with unexpected shipping and delivery delays. A few reviewers also noted that the product coverage did not meet their personal expectations or mentioned receiving items with broken packaging upon arrival.
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Do not waste your money. When you try and get a refund for product they give you this great service but never return you money. They are scammers not only in refunding but with their product does not work at all for an elderly person how the claim. Give them a double 00
Reply from Serentia Shop2026-03-04
Hi Bee, we apologize for the inconvenience this has caused and take your concerns seriously. Please reach out to our support team so we can assist you further and resolve this matter.
My experience with Serentia Shop was excellent! I send email and next morning I got my reply and my concern addressed and solve !!! Never had that before with any other company! Pleasantly surprised!
A really lovely product, lovely on the skin, light but good coverage. Lasts all day. Also lasts a long time with everyday usage. Love this product that’s why I’ve re-ordered.
This product is beautiful. It goes on smoothly (I use a makeup brush instead of the sponge it comes with) and blends like a dream. Looks like skin and not a coverup. It’s buildable and doesn’t cake into lines. I do need to use coverup if I have a blemish as it is sheer, but it doesn’t close pours and I love that it also has some built in sun protection. (I still use a block under it because I like to protect my skin from the sun and UV as much as possible)
It’s the only makeup I’ve found that does what I want plus treats my skin like skin care at the same time.
I ordered the Serentia foundation with the 2-for-1 promotion. I wasn't sure of the color, so I picked Buff and Warm Honey. Then the website said, how about one more at half price. Unfortunately, it populated Ivory and I didn't catch it. So, 3 colors arrived, I contacted customer service and they were very nice and helpful. They said no problem and we will ship you the color you want right away. I am fair skinned and have sun spots and usually choose a Buff Beige, but in this case Warm Honey was my best color. I used the applicator and at first didn't think it was covering, but I really like it now. It covers very finely, but doesn't fill my lines/wrinkles and make it look cakey. It is a light coverage that still hides imperfections. I tried using another applicator and even my fingers, and but it goes on much heaver. It all depends on what kind of coverage you are after. It seems to be a layering foundation, so you can add more if necessary. I like very light coverage, so I stuck with the sponge. I would recommend trying it because the customer service is very cooperative and helpful. I'm glad I gave it a try because now I have a new foundation that I really like!
The Elixir+ CC Cream is lightweight, breathable and adapts beautifully to the skin, giving a natural, radiant finish without feeling heavy. I love that it's packed with skin-loving ingredients and truly feels like skincare while wearing it.
This CC cream covers like a true foundation but without all the hassle of having to use other products to have a quick make look, I am truly satisfied and I definitely making this a staple on my routine for quick easy days.
Great company and customer service. I had an issue with my color tone. Quick response resolved the same day I sent the email. Waiting for my new order to arrive 🤩🤩
Thank you
Ilia Sola
I was excited to try this makeup. It does cover well but what I ordered was the wrong color for me. The shade was a lot lighter than what I expected. I was going to just return all 3 but the company offered to replace all 3 with another shade. I have a friend at work who has very pale skin. The company asked that share the product, that I have here, with a friend, instead of returning it. I think this light shade will look great on her.
Wonderful customer care. Respectful and honest.
Wonderful product. I love the way it makes my skin look.
Their policy for exchange shades is a very smart business approach.
Michelle Talley
I have to say how really outstanding customer service is. I haven't had a chance to wear the foundation out, because my replacement just arrived today.
I ordered fair which was too light. I contacted customer service re the exchange procedure & got a very prompt response assuring me they would send the color I needed & that I could keep the original to give to a friend, if I liked!! It was all very simple and pleasant. The replacement arrived today. I'm happy to say the color is perfect. This is the kind of company I like to patronize. 😊
I ordered the wrong shade by accident and serentia had no issue sending me the correct shade. The product is smooth and buildable coverage! I highly recommend! Great product and wonderful customer service!
I initially ordered the wrong color for the cc (presumably referring to a specific product or service), and after submitting my complaint, the resolution was efficient and quick. I hope I got the color right. 🫣
The Serentia team was super responsive and helpful with me with the choosing the right color. The responded to questions immediately and the product looks great on.
This company has the best customer service. No scams with subscriptions, everything is clear and no hidden costs. I had an issue with the color I ordered and they were so quick to respond and help me out with the right shade.
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