Serentia Shop (serentia-shop.com) has a 4.2 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Beauty & Well-being and its reputation is good. 82% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 69% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-09-07.
What reviewers say
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Reviewers had a great experience with this company. Customers frequently praise the exceptional customer service, noting how helpful and responsive the support team is when rapidly resolving order issues and sending replacements. Many people also highlight the lightweight feel and natural coverage of the products, explaining that formulas leave skin looking radiant, hydrated, and smooth throughout the entire day.
Though some customers experienced challenges, such as receiving the wrong shade despite color charts, or dealing with unexpected shipping and delivery delays. A few reviewers also noted that the product coverage did not meet their personal expectations or mentioned receiving items with broken packaging upon arrival.
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Customer service is second to none - I’d personally like to thank Kim in customer support for all her help.
I ordered a certain shade in the exilir/cream and when it arrived it was the wrong shade.
I contacted customer services and without hesitation Kim kindly put the correct order which I received in a matter of a couple of weeks just in time for Christmas.
It’s the first time that I’ve used a product like this and I can truly say how pleased I am.
It goes on smoothly and absorbs into the skin and feels so light as if your not wearing any make-up and without leaving a cakey texture.
Would highly recommend for those looking for a make-up, ‘No Make-up’ look.
Will definitely be ordering again.
Thank you Serentia Team.
Merry Christmas to you all and wishing you all the success that you truly deserve.
The folks at Serentia responded to my order concerns immediately and rectified! This is the first foundation I have owned that is light and airy but still provides coverage. Warm honey is my favorite and I use Ivory under my eyes. Flawless!
I love the product! Unfortunately, after waiting 3 weeks for the order to arrive, they sent the wrong shade! Within a few hours, customer service responded with a positive solution and they will ship the right shade, I might have to wait another 3 weeks to get it, but that’s ok! Oh and yes I was told to keep the wrong shade and share with a friend!
I absolutely love this product.
My skin feels so soft with a lovely glow. It does hide most of my wrinkles and I wish this product had been out 10 years
ago. It’s great to feel a little bit younger when your skin looks good. Thank you Serentia.
Given 4 stars based on their good customer service…
I gave this company 4 stars based on their customer service, and not on the product.... I ordered Ivory and Buff originally, and when they arrived both were far too light for me (and I have very pale skin!) And there was hardly any difference in the 2 shades. So I contacted them and a very helpful customer services assist called Kim responded very quickly, and said that I could keep them or give them away, and that they would be happy to send me a replacement free of charge! I was very impressed and chose the next shade up, which Kim said would be sent to me.
I waited for over a month, and when nothing arrived I contacted them again and Kim chased it up and got it sent to me then (it obviously hadn't been sent the first time...) It arrived quite quickly, but I haven't tried it yet, so I can't comment on the product itself, but their customer service is very good (Sorry if that's not very helpful..!)
The colour card to pick your shade is not accurate, I asked for and received Ivory and Buff and even the Buff was a bit light. The application tool included falls apart when using and does not work well at all - binned it. The product itself is thick and hard to smooth out, I didn't mind the coverage, but it clogged my skin and when I looked at the ingredient list I did not like some of them at all. Aluminium - hard no. It also left a white film on one of my jackets at the collar. I sent an email to support and had no response. Total waste of money.
Love Serentia foundation cover my big pores and cover my wrinkles too my co worker said i look young so I show them my secret Serentia elixir ,I usually use high end foundation like Lancôme, Chanel, Armani Beauty and more, it clings to my wrinkles I look older than my age that’s the reason i go back to Serentia elixir , im your customer for life. Thank you for making this product.
I give this 5 stars because of 2 things, I am very skeptical about products, however, I figure why not give this company a try and I accidentally ordered the wrong color but when I put it on my face, it was absolutely amazing how the product feel on my face. And I emailed them of what could I do to get the right color for my skin color, and the email me back right away, I have the correct color be shipped right away I will highly recommend this product.
At first, i was hesitate to order through online via Facebook. I read the good reviews and why not to try! I ordered the wrong color for my skin and contacted them and got no problem of exchanging the product. The costumer service is very good and the product too.
This is a great product. Most foundations have mica, talc or both in the ingredients which my dermatologist told me clogs pores and to steer clear of them. Goes on smooth and doesn’t make my skin oily after a few hours. Only critique is the little black applicator that comes with it. I got the blending brush but was applying it with the applicator then blending with the brush. The applicator starts to rub off on your skin after using it a few times and your left with black powdery residue on your face from it. Other issue is the tracking information doesn’t update so I had no idea when to expect it
The communication and deliver were good, the price was reasonable and the product goes on nicely and covers well. However it does not adapt to your skin tone as advertised. Even in a darker shade I look like I’m wearing a ghost sheet!
I am grateful to customer support Kim for attending to my frustrations of not receiving my order since 2 months ago. Now awaiting delivery of my reshipment and hope that this time it will be delivered.
This is a new company & I took a risk trying their product with few reviews when they were starting out. I was pleasantly surprised at how helpful they were in making sure I had a color match I was happy with to start. The first color I received was far too light but they sent me a different shade right away. I have been using it for months now & my skin looks & feels amazing! It doesn't look or feel like I am wearing any foundation at all & hides all flaws, blemishes, & redness beautifully! I recently placed another order & they sent the wrong color. This was corrected & new order was sent right away. Kim was very responsive & helpful. The shipping does take a little while (sometimes 1 to 2 weeks) but it always arrives! Just order ahead of running out & it isn't a problem. You won't be disappointed if you decide to try this amazing product! It is good for skin of all ages! So glad I decided to give it a try & won't be using anything else!
Good product with an excelente help to the customer
The Company offers an excellent help to the costumer. In my case I ordered a wrong color to the product, I talked to them and they prompt corrected my mistake sending me the right color. The product does what is announced, leaves the skin with a soft and hydrated feeling. The product takes a little long to arrive. Be patient.
I did order a shade to light (Buff Beige) in the beginning but then reordered the correct shade which for me is Warm Honey. Today I came across 3 jars of it and sent them an email asking if it would be possible to exchange them. They responded immediately, even though it’s Sunday, and said they’d already prepared my new order replacement and it would ship out immediately and that I could keep the lighter shade and gift them to my friends. THAT is customer service!! I really love this Elixir & Cream! Great product! ❤️
The order took three weeks to arrive. When I replied to a follow up email asking about my order, I mentioned that I hadn't received the order yet. They apologized and started a replacement order for it. Of course, two days later, I received the original order. I emailed customer service immediately, and they were able to stop the second order.
I ordered Ivory and Buff Beige based on my current Shiseido foundation product. My family said that Buff Beige made me look like a "sickly person from the 1700's." Ha! So I ordered the next color up the line. Will review that separately from this upon receipt and trying it.
The consistency of the product seemed thin to me. I used more than a few layers in an attempt to even it out. It didn't really cover up my dark spots and freckles. However, it may be because the color was too light for my coloring.
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