Serentia Shop (serentia-shop.com) has a 4.2 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Beauty & Well-being and its reputation is good. 82% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 69% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-09-07.
Reviewers had a great experience with this company. Customers frequently praise the exceptional customer service, noting how helpful and responsive the support team is when rapidly resolving order issues and sending replacements. Many people also highlight the lightweight feel and natural coverage of the products, explaining that formulas leave skin looking radiant, hydrated, and smooth throughout the entire day. Though some customers experienced challenges, such as receiving the wrong shade despite color charts, or dealing with unexpected shipping and delivery delays. A few reviewers also noted that the product coverage did not meet their personal expectations or mentioned receiving items with broken packaging upon arrival.
Auto-generated from all reviews of this business. For reference only.Once I got to an individual who was willing to find a solution with me, it was very smooth process. It was a little hard to figure out what the right color was to order for myself, but they have been most helpful in helping me find the right shade for my complexion.
I ordered this foundation after seeing great videos. As there was an offer I bought 4, 2 for me and a brush and 2 as an xmas present. Took a little while but said out for delivery and I was in all day. Never received but said delivered so spoke to their team who requested proof of delicery which showed parcel being left by main door of the flats. Explained this and that it wasnt there now and 50 flats in the block but anybody could have taken walking past but no " it has been delivered" ...yodel is the courier. Now they want me to go to a post office to get a cert to tell them its not been delivered... I have not got time to be running around because someone hasn't done their job properly I have already told you it wasnt delivered so why do I need a certificate and why also the post office when it has nothing to do with royal mail. Makes no sense. Won't be ordering again and I suggest you all avoid.
Hi Gem, We’re truly sorry to hear about your delivery experience — we completely understand how frustrating this must have been. While delivery handling is managed by the courier and is unfortunately outside of our direct control, we absolutely want to make things right for you. Please reach out to us at [email protected] , and our customer support team will be more than happy to assist you further and ensure this is resolved as quickly as possible. Thank you for bringing this to our attention, and again, our sincere apologies for the inconvenience.
I ask the wrong color and I have a excellent treatment. Im really happy with Serentia
I like that they emailed me to ask if I had any questions. I did, I wasn't sure how long it would take for my order to arrive. I got a response almost immediately that answered my question and put my mind at rest.
I had a missing item from my order so I reached out to customer service and they were very friendly and they resolved it right away and within seven business days I had my missing item
Love the product and love the customer service. The cream gives an even n light finish to my face and it lasts through the day. I bought the ivory which is too fair for my skin and Kim was very responsive, not only to answer my query about the delayed delivery but also quick to order a replacement of the colour free of charge. Wonderful shopping exoerience
I am 68 years old. This looks and feels so nice on my skin and still looks the same at the end of the day. The shade that I ordered was just a little too light. Contacted customer service and they immediately responded and sent out the new color I asked for. I did not have to return the lighter shade. Was told to keep and share with someone else. I highly recommend this product and customer service is great.
Has an easy website. Great information. My order was slightly delayed but Serentia kept me informed. Really good customer service. Looking forward to use my Elixer/Cream. Nice packaging also.
It doesn't cover like it shows in the videos it hardly covers at all I don't see much difference i dont have blemishes or anything out of the ordinary that needs much coverage but i still like a full coverage I was looking forward to the new set you sent me but it's no different than the first just not satisfied sorry i tried but no change not satisfied 🫤
We’re really sorry to hear the coverage still isn’t meeting your expectations. Please reach out to our customer support team so we can look into this further and make things right for you.
This is my second order. I am impressed with the outstanding customer service I received. Even though the mistake with the color shade was on my end, they handled the situation with great flexibility and went above and beyond to offer a replacement without hesitation. I also accidentally forgot to apply my discount code during checkout, but the team was very understanding and promptly reimbursed the discount amount afterward. They handled everything professionally and with great communication. Their prompt action and willingness to resolve the issue quickly made the entire experience smooth and stress-free. It’s rare to find such dedicated and customer-focused service. I truly appreciate their help and recommend this company for both their products and exceptional support.
What made my experience great was, to my many questions they kindly answered them with quick responses. And made me feel I was not a burden. Got my blending brush, eagerly waiting on my makeup 🤗
Very happy with my experience and product. I have tried many products and nothing has worked as well as this one.
I bought the creamer, but it did not match my skin, so I emailed the Serentia shop to request a different shade that would match my skin. I got a response back from the company fast, and they will send me the shade that I want. I can't believe they exchanged for me, no question asked, and I don't have to return the wrong shade I ordered. Thank you so much
My order was incorrect The company responded extremely quick and ensured that I was satisfied and sent out the correct order. Thank you for making it such a seamless experience. I see that you value your customers.
Love it! It covers the brown and red areas on my skin and even makes my larger pores on my cheeks disappear! Shipping did take a long time but worth the wait.
I was skeptical about the product...was it a scam, was it a real company, did it actually work like the videos show? I read reviews and watched videos and decided to try it even though the sale seemed too good to be true. I wasn't sure what shade I would need so I ordered 2 different shades with the promo. I am so happy I did! Shipping takes a while, but I love the product. I don't break out from it, I have combination skin and don't like "heavy" makeup but want coverage. This is buildable for the coverage you prefer and bendable. I use a brush instead of the sponge they send (the sponge is not great quality). It lasts all day. I contacted customer service because the other shade I ordered was too light and they were fantastic! They replied right away and are sending me the color I need with no issues. I will be sharing this with everyone I know. There is a light "rosey" scent to the product, but it's not offensive and it dissipates quickly. The texture is smooth and almost moisturizing. It doesn't settle into my fine lines as much as most products and is easy to refresh. Highly Recommended!!! have tried A LOT of makeup and I say that I am above average when it comes to makeup usage and knowledge.
Excellent product, my skin does not dry out after a few hours
Serentia replaced my order without extra cost.
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