Serentia Shop (serentia-shop.com) has a 4.2 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Beauty & Well-being and its reputation is good. 82% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 69% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-09-07.
Reviewers had a great experience with this company. Customers frequently praise the exceptional customer service, noting how helpful and responsive the support team is when rapidly resolving order issues and sending replacements. Many people also highlight the lightweight feel and natural coverage of the products, explaining that formulas leave skin looking radiant, hydrated, and smooth throughout the entire day. Though some customers experienced challenges, such as receiving the wrong shade despite color charts, or dealing with unexpected shipping and delivery delays. A few reviewers also noted that the product coverage did not meet their personal expectations or mentioned receiving items with broken packaging upon arrival.
Auto-generated from all reviews of this business. For reference only.Gave up fills and other injections when I turned 80. I have used cc creams with sunblock with great success, but contuing to try new ways to better my 88 year old skin. Love the way Serentia provides nourishment, protection and coverage. Best of all, it blurs wrinkles! Friends and family members comment on how well I look. Purchased more to share with daughters and granddaughters. I am hooked!
I found this company so quick and easy to communicate with! I ordered a shade that ended up being too light for my skin tone and when I reached out they immediately sent out the right shade free of charge. Customer service like this is rare and the new shade matches perfectly- I’m loving this product
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