Completely inhumane, zero confidence
Further update - since being forced to switch over to the Rapyd platform, have opened two tickets relating to functionality (which should be, but is not there). Simple things like being able to convert currency to make sure our credit card doesn't decline for important business transactions. The response? None. Zero. It's been 6 days now. -- Completely inhumane - they acquired NEAT Business which operated quite well but a recent change in policy leaves me wondering. They've decided to spring a charge on users which goes into effect next month. (Almost immediately). Pretty hard for a business to manoeuvre under these circumstances. A longer runway would have been appreciated and probably workable, but the move is just greasy. As a small non-profit, the situation makes us look unprepared and incapable. The fact that the support staff at Rapyd continue to stonewall requests for escalation raises additional concerns about the Company's business practices and leaves me worried. If you want to sleep well at night, you might want to choose elsewhere.