Disappointing, with no appeal to traders.
My experience with TradeUltra's customer service regarding my withdrawal request was incredibly frustrating and required an unwarranted amount of effort. It all began with an email that stated, because my initial deposit of USD 1,000 was made via credit card, only that amount could be returned to my card. Additionally, I was informed that a recent bank statement was necessary for a full withdrawal to my bank account. I promptly provided my bank account details, only to be told yet again that a bank statement was required. After submitting my information a second time and sending a follow-up email for a status update, I still received no clear response. Ultimately, I found myself expending a significant amount of time and energy just to obtain an IBAN certificate from my bank to comply with their requests, as acquiring a full bank statement proved to be a challenge. The entire ordeal was marked by unnecessary back-and-forth exchanges and frustrating delays, all for what should have been a straightforward withdrawal. The lack of proactive communication and the burdensome documentation requirements rendered this experience a disappointing chapter in customer service.