Almost Impossible To Return
I placed an order for some items for my new grandson. About 40 minutes later my wife told me that she had already ordered two of the items that I did. I immediately attempted to cancel the two items through the web site but it would not allow me to cancel. I tried numerous times to contact shopjaguars.com to cancel the two items but keep the rest on order. When I finally got to speak to someone, I was told the I could not cancel because too much time had passed. It had been about 45 minutes. It took quite a bit of convincing but I was finally told that they would accept the return. However, I had to let the items be delivered then return them. I told them that I had just ordered them and it made no sense to ship them all the way to my grandson just to have them shipped back. They insisted that is the way it had to be done. Fast forward a few weeks and the items are finally delivered. So, as I was told, I contacted their customer service to start the return process. After a lengthy chat with a “virtual assistant”, I was able to chat with a human and was told that the rep had “created a ticket”. Then when the team reviewed it someone would be in touch. Then she asked how I wanted to pay the $9.99 processing fee. No one had mentioned a fee up to that point. A few days went by and I didn’t hear from anyone so I checked my order on their web page and found a return label. The items were sent back and received by them. They then refunded my money. No word from them at any point after my chat. Very poor communication. Very poor customer service. Very poor transparency. Would NOT recommend