Great China trip... with a speedbump
I've already written a review and my account got flagged for suspension, so that's already annoying. Here's the shorter version: The best thing that I like about the Highlights group is that their planning is top notch. If I wanted something removed, added, changed, and synchronized with my pre-planned flights, their advisors and associates, as well as the tour guides are all amazing. My main problem and why I can't give this a five star trip is because it could've went badly. My advisor, Chandler Wang, gave me a direct contact through whatsapp but when I had questions and concerns, he never responded. Everything went smoothly with the exception that one of the tour guide was around 5-7 minutes late. So why the low rating if everything went well? This is because if I did run into a problem, I don't have anyone I can contact to help me. Even though nothing went wrong (luckily), if something did happen such as the guide didn't show - I wouldn't know what to do or where to seek help/advice. My previous advisor, Albee Ning, was able to stay in touch with me with roughly a 20 minute response time which I found extremely helpful. I enjoy using this company for all of my past and future trips, but it is important to stick with the customers all the way through since we're traveling to another country that we could easily get lost in. As for why my previous review got flagged and suspended is suspicious as is, but I'm not going to dwell on it. I hope the next trip will boost my reviews to a solid 5/5 stars. All of my tour guides were all wonderful and deserves recognition (10/5 stars): Catherine for Beijing Daidai for Zhangjiajie David for Chengdu