Communication is key…
Really disappointed in their communications. I had booked in September 2022, a British Airways flight from Heathrow to Toronto and then WestJet, Toronto to Ottawa for May 8, 2023. I found a good rate and then on March 6th, they CANCELLED! It was not their fault it was cancelled, but it is how it was communicated to me. I received an email from Hop2 with this message “Please note there are flight cancellation and changes observed on your booking. Since there are no alternate flights for travel, we can offer cancellation and refund for your flight tickets.” This flight is two days after the Kings Coronation!!!. I was left high and dry! I had to scramble to find another flight, I did not know if it was British Airways or WestJet that was the problem, I emailed Hop2 and no response. It wasn’t until the evening news that I found out it was WestJet cancelling all Toronto/Ottawa flights starting May 1st. Why couldn’t HOP2 offer another flight from Toronto to Ottawa using a different airline? AND Call me?? I ended having to book a flight from Heathrow that bypasses Ottawa flying over my house and lands in Calgary, then spend another 4 hours to get back to Ottawa!