Terrible customer service.
Ok, I made a mistake on my order, in my defense the web site was not at all clear on the configuration of the kickr core I was buying. But this should be an easy fix, right? No. Its been impossible to get any traction, I realised the mistake within ten minutes of ordering (the order confirmation was the first place it was clear that I have not ordered the correct version) and I raised a support call to stop the order. Nothing heard back. Then the product arrived. Now I am looking at returning it (unopened) but my order shows as non-returnable (presumably because I used a support discount to buy it). So, its now almost 5 days since my initial support ticket and nothing from them at all. Yes, I can buy the alternative part - but that is not the point here.