System76 customer support experience
I recently had to send my laptop back in for repair, and Thomas was extremely helpful to assist me with my issue all the way through, they received my LemurPro on Monday and managed to get my laptop back up and running by performing a fresh install of FedoraWorkStation44 he preceded to tell me that the primary issue was my LemurPro’s USBC charger which originally came with my laptop only charged my laptop up to 10% support tested it on their end, and told me that my LemurPro’s charger had died and they sent me a link to amazon, for which I could purchase the same exact charger for less than what System76 was celling it for. I ultimately ended up buying the charger from System76 directly since my hands are so used to and accustomed to the feel and texture of the charger overall though, i really appreciate there rapid turnaround times