System76 proudly engineers and manufactures premium Linux computers and keyboards at our factory in Denver, Colorado. Our user-driven products, alongside Pop!_OS, give creators, makers, and builders the means to bring forth the future.
Written by the business, not verified by us.System76 (system76.com) has a 4.4 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 83% of reviews are 4 stars or higher and 4% are 1 star; The business has replied to 89% of negative reviews; Reviews mostly discuss Product, Quality, User experience. Last updated 2026-09-07.
Reviewers overwhelmingly had a great experience with this company. Customers praise the high-performance hardware and dependable systems that consistently meet their daily computing needs. Buyers frequently highlight the exceptional build quality and the extensive selection of reliable components available. People appreciate the knowledgeable staff and responsive customer service team that provide detailed assistance. However, some customers also noted issues with minor hardware defects or missing components upon delivery. A few people experienced slow shipping times or difficulties with customer support responsiveness when resolving problems. Others mentioned that certain keyboard layouts or minor software features felt less intuitive and required extra adjustments.
Auto-generated from all reviews of this business. For reference only.Good experience, but I'm docking a star because when I asked to correct my shipping address, they canceled my order instead, so I had to go redetermine the part number I needed and create a new order. Also, your website is surprisingly hard to use on an iPhone.
Computer is stuck in Sydney. After making inquiries the delivery is delayed until duties are paid. I wasn't contacted by anyone about the delay
Best PC I have ever purchased! Spaced eficiente, powerful, loaded with so many applications and with plenty of ports to connect devices. 👍🏼
Just getting started with my new Thelio Mira, but am pleased with it so far. Questions about it prior to purchase were promptly and completely answered. Impressed by the amount of documentation on the website...more thorough than I've ever seen from other companies.
Easy to contact. Good customer support.
Thank you for the feedback! We're happy you had a good support experience!
Hello! We've opened a ticket and provided a shipping label to return the battery so you should have that in your email. The batteries are specific to the model, so we sent you the correct part information as well. Hope that helps!
Hands down the best way to get a laptop optimized for Linux. The customer service is fantastic and everything works out of the box. The COSMIC desktop is quite nice and refreshing.
Thank you for the feedback! We appreciate the kind words and we're happy to have you in the community! Happy computing!
I expected better QA for the product before shipping; one of the speaker plugs was not wired. Unnecessary incurred costs due to shipping and taxes overseas and technician to resolve ANOTHER issue that was not hardware related eventually, even though I mentioned that it could be from OS incompatibility but was dismissed early. Good product, but not the best experience if you aren't living in the US.
We appreciate the feedback. We're working on improving the international customer experience and hope to provide a better experience for you in the future.
Would be 5 stars, but Goddam that Meerkat was expensive! Surely you can do better.
Thank you for the feedback.
The battery was shipped well packaged in a timely manner.
Awesome, glad to hear it! Thank you for sharing your experience!
Arrived quickly, I wiped and reloaded (out of habit) the OS and noticed very fast performance. Daily personal driver since it arrived, absolutely perfect for my needs.
Great to hear! Thank you for the feedback! Hope you love your new computer for years to come!
What an incredible disaster. I sent my laptop in for repair due to issues the board was having with RAM. Not only did they fail to repair the issue over the month and a half the laptop was in their care, they also mysteriously managed to break one of my 32GB RAM sticks in the process, a stick which is currently worth $500. They attempted to charge me to replace the stick they broke, despite the fact that they tested it and verified that it was working earlier in the process. How convenient that during a massive RAM shortage, they managed to end up with a broken RAM module. Needless to say, I won't be giving them another cent. Utterly unprofessional, to have the gall to charge a customer for a (very expensive) part you broke while it was in your care.
Hello, We’re sorry this repair and diagnosis left you feeling this way. We want to reassure you that our team would never intentionally damage, retain, or benefit from a customer’s hardware. Our technicians approach every repair in good faith and document their testing throughout the process. In this case, the technician first tested the system with multiple known-good RAM modules in both single- and dual-channel configurations. The system passed memory testing with those modules installed, which indicated that the motherboard and RAM slots were functioning properly. When your original RAM modules were then tested, one of them was found to be faulty. That finding was communicated to you, along with an option for replacement. We recognize that the length of this repair and our communication throughout the process could have been better. A month-long repair experience is not what we want for our customers, and we are reviewing what caused the delay so we can address it. We’re sorry we did not provide a better experience here, and we appreciate you bringing these concerns to our attention.
1. PopOS is amazing! 2. The keyboard is the WORST I have ever had in my life on any other laptops. The buttons are too small; "Fn" and "Ctrl" are swapped (in comparison with a default layout you can see on other laptops); when you press buttons the keyboard flexes downwards; the keys travel is very short. If there was an option to pay substantially more and get the regular keyboard (like ThinkPad or MacBook level keyboard), I would definitely do that. 3. Poor build quality: you really have to apply a lot of force in order to open a lid (again, never seen that on any other laptop); camera shutter almost has no friction.
Hello! Thank you for the feedback. We're always working to improve our products and appreciate the details you've provided about the keyboard and your experience.
Purchased a Thelio Mega - a power surge damaged our power supply and customer service took the machine in immediately and turned out a repair free of charge all in the same visit! Shoutout to Thomas Zimmerman and team for the fast, easy repair! Overall the machine has been a real asset to our team and we will continue to work with System76 for future computing needs!
Thank you for sharing your experience! We're glad you're back up and running! Thank you for being part of our community!
I appreciate the help and I will suggest to be a little more friendly and comprehensive with people who doesn't know much about technology like me. I love your company and I want to get the right laptop. But I need some advice tomorrow. I will call, and I hope to find someone warm and really willing to help me to do the right choice. Thank you for your help. And your Great company I wonder if you have someone who speaks Spanish. Italian Portuguese. So I can tell you what I really need i can deal with the Spanish. So let's see if you have some representative with big Spanish. Thank you, and I will call tomorrow two exchange.The computer because I love linux
Hello! We are available today and will set up a call with a Spanish-speaking representative for you to find the right computer. No worries. We're here for you and happy to help! You can expect an email from Christian soon!
For identical specs about 1.5x price conpared to a Dell WinOS laptop (with minor design/weight advantages). About 0.8x the price of a similar Mac. Price needs to come down significantly to remain competitive, cannot sell Linux at infinite % markup despite managing the UI. The laptop would wipe out competition at $1250ish as opposed to current $2000ish.
Thank you for the feedback! We will take it into consideration. We appreciate you giving our products a try!
This is the third laptop I've bought from this company. The reason I chose them without even considering other laptops is because (a) the laptops I have bought have been flat-out good, and (b) their support has been great. Let's face it: Chances are, any laptop you buy from any major vendor is going to work fine. But what happens when you have a problem? If it's with their hardware - which is what they sold you - they will probably help. Although how long you have to wait for that help, and how effective it will be, is anyone's guess. But what if you have a problem with the software? What if you have a Linux question? Or a question about any of the software that comes with your laptop? We all know that they'll probably say something like, "Well, that's Linux (or software package XYZ), so that's not our problem. We suggest posting your question on a Linux (or XYZ) Help Fourm" Not System 76. First of all, you can talk to a human within a couple of minutes - without going through a ^%$#@! Help Menu recording. (If they are busy, they say they will call you back. And they do.) And when you are working with someone over the phone, that person will hang in there with you until the problem is resolved. I have had a few interactions where their tech support has literally spent hours on the phone with me. (And each of those times had to do with Linux "system-y" issues, i.e. not the hardware that they sold me.) And that's why, if and when I need a fourth laptop, I will buy it from them.
Thank you for sharing your experience! We appreciate your kind words about our human support. We try to stand out by caring extra hard about our customers. Thank you for noticing! We're happy to have you in our community and appreciate your support!
Decided to get the newly released System76 Lemur Pro 16" after seeing the advertised long battery life and Intel Panther Lake chips and it has not disappointed me. Most definitely the best laptop I've ever used. The fans rarely come on even when running light games, and the battery indeed lasts when doing productive work. Keyboard and touchpad feel pleasant to use for the most part. Customer support is great and it's clear they know what they are talking about. Overall great option for Linux enthusiasts who want a very portable machine.
Thank you for sharing your experience! We're happy you're enjoying your Lemur Pro! We're happy to have you in the community!
Thank you for sharing your experience!
The Lemur version I received (16 inch) is very fast and “clean”. Set up was very quick and it is the first computer I have owned that doesn’t have a bunch of pop ups and updates, etc. It just turns on and I’m ready to do whatever I need to do. As for the size, I love it. Previous computer was Alienware with a giant screen. It was very heavy, cumbersome, and loud. If feel the 16 inch Lemur is the perfect size, and 14 would have been a little too small for what a prefer. The laptop is lightweight, quiet, display and sound are crisp. I have not used the backpack yet, but it seems to be nice quality with plenty of room for the laptop, accessories, and a few extra pockets for tools you may need for the day.
Great feedback! We're happy you like the Lemur Pro! It's a workhorse on the go! We hope you love it for years to come! Thank you for your support!
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