Great laptops coupled with great support
This is the third laptop I've bought from this company. The reason I chose them without even considering other laptops is because (a) the laptops I have bought have been flat-out good, and (b) their support has been great. Let's face it: Chances are, any laptop you buy from any major vendor is going to work fine. But what happens when you have a problem? If it's with their hardware - which is what they sold you - they will probably help. Although how long you have to wait for that help, and how effective it will be, is anyone's guess. But what if you have a problem with the software? What if you have a Linux question? Or a question about any of the software that comes with your laptop? We all know that they'll probably say something like, "Well, that's Linux (or software package XYZ), so that's not our problem. We suggest posting your question on a Linux (or XYZ) Help Fourm" Not System 76. First of all, you can talk to a human within a couple of minutes - without going through a ^%$#@! Help Menu recording. (If they are busy, they say they will call you back. And they do.) And when you are working with someone over the phone, that person will hang in there with you until the problem is resolved. I have had a few interactions where their tech support has literally spent hours on the phone with me. (And each of those times had to do with Linux "system-y" issues, i.e. not the hardware that they sold me.) And that's why, if and when I need a fourth laptop, I will buy it from them.