Horrible Customer Service $1600.00 camera
I purchased a $1600.00 camera, it did not work properly and it was very hard to get them to agree to exchange it. The second camera stopped working after one use, I put it away and just could not deal with it. I asked for the receipt so I could insure it before I decided what to do next. They refused to send the receipt. I do not want to mail it or take it outside with out insuring it. I finally sent it to Sony thinking it was under the one year warranty, they said yes, would take care of it. they led me to believe it was under warranty. Sony wants now wants $718.00. It has taken 30 pictures maybe. And it will not turn on with out constant reset like a new camera, so if you see a picture forget it. It wants to know what country, time, etc. Never purchase from 42nd street. There is a reason you don't get a receipt, I doubt the cameras are factory but most likely international versions with bad chips. I tried for an entire year to get a receipt sent to email for the camera I exchanged for, now the second camera does not function or turn on basically and there is no receipt to insure it. I got transferred to an answering machine every time. How hard would it be for the store to send a copy of the receipt. No return phone calls and no response. I have been calling off and on for a 10 months. I paid for an extended warranty on the first camera which should have transferred. So that's over $2000.00 and no return calls.