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Carlos Carmona

Venezuela

2 Reviews
3 Reads
0 Useful

2 reviews

Potensic

Sppedy response and solution to my drone problem

Short story. I had been using my Atom 2 over 1 year and 4 months. It always flew perfectly and never had an issue with it. Unfortunately, over a week ago the drone behaved erratically just before landing and it crashed several times against a fence. I wrote to Potensic Support and immediatly received an answer. After checking on the flight log, they determined it was a manufacturing defect and that I would receive a brand new drone. In less than a week, after sending my defective drone, I received the new one. Potensic Costumer's service response was more than excellent. Prompt response to all my mails and solving the issue without hesitating. I am very thankful and I give Potensic a 5 star!

2026-08-04
Potensic

New drone using Care guaranty

I had an issue with my drone after a small crash. The gimbal had a broken bracket and began to be unstable. I wrote Potensic and explained the problem. I immediately received a response and proceeded as indicated. I sent the faulty drone, and in less than two weeks, I received the new one, using their Care service. It worked perfectly. I am very thankful!

2025-06-05