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Heem Jackson

United States

1 Reviews
3 Reads
1 Useful

1 review

FlashRouters

Do Not Buy!

Thought this would be a great router to have an all-in-one, but this company is terrible. Had an issue with the router as soon as I got it. I contacted the company and they had me ship it back to them for a warranty replacement but refused to replace my router with something of equal value. They wanted to replace it with something much cheaper, and they wanted to keep the difference, of which I also had to pay to ship it back to them. We went back forth for over a month for them to tell me, after they approved shipping me a new version, that they would not replace their router with the same kind that I asked for (original purchase but new modem), but instead they are issuing a refund. They refuse to help me troubleshoot the system because they said they had to do it with the router at their facility. BS! That was not what I asked for 45 days ago. One of the worst customer service experiences I have had in a while. Stay away from these people.

2025-08-28Helpful 1