What made my experience great... Alvin. Alvin made it great!
What made my experience great? A culture code of respect and service that the management clearly allows their reps to have when representing the brand and their expected level of service to the consumer.. I truly have never had such an enriched, satisfying, complete, and overall support experience as I have had with Alvin in tech support. Wow. Motive Awesome, the holding company of WP Forms, has the most standout representation of superior service and respect for relationships I have ever had the pleasure of experiencing. Among the growing industry of cold blooded keyboard warriors and anonymous know-it-alls.... I can say that without a second’s thought, Alvin sets the prime example of what service, care, attention, and problem solving that companies worldwide should strive to offer. Big statement? Nah. Not at all. Especially when it comes to spending money and counting on services like WPForms to help start, run, and grow a business. Software is important, but care… Care is unforgettable. All too many times companies simply think they're “owed” our hard earned dollars because of their success and popularity. Brands often forget that in an environment of new systems, lower cost solutions, and "almost perfect" software... We still have the power of choice and anyone trying to decide where to spend their money... Can safely do so with WPForms and any other product made by this team of absolute professionals. The only recommendation I can make to the higher ups... Consider sharing the humanity and humility that Alvin showed me with the entire team. I hope that Alvin's level of service permeates across all areas of your business. Current management is on top of things (obviously) by having someone like Alvin on the team... But beyond being a member of the team... I'd sincerely consider making him a leader and to teach what it means to be an asset that is sure to positively impact the bottom line exponentially when you continue to allow his attitude to spread. Please keep hiring people like Alvin. Please allow Alvin to share his humanity. Please promote Alvin's care and kindness. Please consider how such levels of service would make your brands even more unstoppable than they already are. Great work guys. Really. Thank you Alvin. A customer for life and humbly yours, - John