WPForms is the best WordPress forms plugin, trusted by over 6,000,000+ users. Create powerful WordPress forms in minutes with our drag & drop form builder!
Written by the business, not verified by us.WPForms (wpforms.com) has a 4.7 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 93% rating it 4 stars or higher; The business has replied to 14% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-27.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the plugin for its highly intuitive user interface and exceptional, rapid customer support that makes building complex website forms entirely straightforward and reliable for everyone. Consumers note that the technical support team is extremely helpful, patient, and always provides clear, efficient solutions to various custom development problems. Some reviewers were not happy with occasional form malfunctions, unexpected formatting errors, or technical issues caused by recent software updates. A few users also noted occasional difficulties when trying to submit online support tickets or encountering minor bugs within the system.
Auto-generated from all reviews of this business. For reference only.I am writing to share our positive feedback regarding WPForms. In our experience, it is the best WordPress form plugin on the market. The form builder is highly customizable and user-friendly, and we greatly appreciate the quality of the product.
Amjad got right on my issue and was very helpful! I appreciate the immediate attention!
One of the best customer support experiences I’ve ever made. Amjad took a few extra steps making sure the problem is resolved. Amazing support!
WPForms seem to work fast and smooth without feeling overly developed and clunky. Their customer support is also very responsive, and handled a complex situation that got even more complex, all with patience, courtesy, and ease. I'm very pleased with my experience with them over the years.
I've been using WPForms for some years now and whenever I need support from them they've been exceptionally helpful and kind. I've been using the Basic subscription and a few days ago I've upgraded to Pro. The service they provide is good and the customer service is even better. Strongly recommend WPForms.
WPForms has an awesome support team. They go above and beyond to make sure that your forms run smoothly. If any part of your form isnt working or may be confusing to you, never hesitate to reach out and they will help you get it sorted out! They have so many wonderful features available and its easy to use, easy to get help when you need it, and generaly a great form builder.
WPForms is the best form builder for WordPress. Uncomplicated, yet powerful. It allowed us to create custom, multi-step forms for ourselves and our customers. We manage over 500 websites and WPForms is a must-have on all of them!
WP Forms Pro version has been a powerful tool for my clients websites, not only for lead generation, but operationally, and to improve their customer service. The new features (and reminders about older features) are always communicated so well via email. The new features getting rolled out have also been amazing additions. And also, well done on your work. You product and service is fantastic. As my business (and clients) is based in South Africa, it would be amazing if we could get payment integration directly with PayFast, Yoco, and PayStack (owned by Stripe). I've also found the AI support feature to be very convenient. Well done on the implementation of that. Thanks again for everything WP Forms.
We have been a customer of WPForms with "Ultimate" access since 2017. WPForms has allowed us to build extremely complex forms with a lot of conditional logic (all without any coding), which we then export to a custom internal database that we built to parse into our property management software. These forms are foundational to our property management website transactions. In the rare cases that I needed support, WPForms answered the call with incredible skill, knowledge, efficiency, and accuracy. The answer "I don't know" doesn't seem to be part of their vocabulary, even for instances where I've built way too complex a form -- their expert staff has always been able to provide the answers, a bit of education, and best-practices advice going forward. We're thrilled to have WPForms in our corner and look forward to the next 10 years. Thanks!!
My experience with WPFORMS and its support is positive because my requests for improvements are taken into account by the development department and I am therefore convinced of making this WEB application an essential application for Internet users. Continue like this.
An update to WPForms in late May broke our site, and I found out pretty quickly that this was not a bug. They had blocked dynamically generated dropdown menus which our site depended on. Once I pointed this out, their support were very helpful with instructions how to code around this blockage. In fact, they went so far as to push out an update to their software to enable my fix. The turnaround time was impressive too; during a few hectic days we exchanged two or three emails per day.
The WpForms support team are always responsive to my requests. Helping clarify form logic questions or any other support issues I may have. And I have had repeated occasions to interact with support.
Great response time, helpful, understanding and patient as I didn't know what I was doing!
Solid core product A++ customer service and support
Had an issue with the Stripe credit card field in my WPforms plugin. Contacted them wondering why it was going on. I think it stumped them a little because it took a bit to get it figured out, but eventually they not only figured it out (a Stripe Javascript conflict with my theme CSS color settings), they wrote a snippet of code for me to avoid that conflict and installed it. That's next level customer service. I have a near infinite license with WPForms, and this is why. Highly encourage anyone wanting to buy the best Wordpress Forms plugin, choose WPForms.
I started with another form maker plugin and had many problems and issues. A friend suggested WPForms and so I gave them a try, but was skeptical. WPForms not only exceeded my needs for a specific type of form, the WPForms people are exceptional! Their support staff (Amjad), worked with me regarding specific form fields, and even modified the field on their side to meet my objective on my side. WPForms, a truly remarkable company and plugin.
WPForms is Outstanding and a Game Changing Tool. The Best Decision Supportmatch Homeshare Team Ever Made was to go from Pro to Elite - which does everything you could possibly need! I am absolutely thrilled to leave this review for the entire WPForms team and company. From day one, their service, support, and the WPForms tool itself have been nothing short of outstanding. Choosing WPForms was genuinely one of the best business decisions Supportmatch Homeshare has ever made, and I cannot recommend them highly enough. Discovering WPForms and integrating it with our Pipedrive CRM was remarkably simple and intuitive. Their excellent online step-by-step guides walked us through the entire process, making what could have been a complex technical task feel like a complete breeze—even for team members without deep technical backgrounds. The setup was quick, seamless, and required minimal ongoing maintenance. We rely on WPForms daily on our website as the primary way applicants submit detailed applications for our Homeshare and Guardianship programmes. The forms connect flawlessly with Pipedrive: every submission automatically creates both a new contact record and a deal record in our CRM, with all the relevant data mapped perfectly. This automation has eliminated hours of manual data entry, reduced errors, sped up our matching and onboarding processes, and allowed us to focus on what really matters—supporting vulnerable people who need homeshare or guardianship arrangements. We’ve also implemented several other forms across our site for different purposes, and every single one performs reliably and consistently. What truly sets WPForms apart, however, is the people behind it. The level of customer support and service is exceptional. Kenneth and the whole team have been responsive, knowledgeable, and genuinely committed to helping us succeed. Their dedication to maintaining an outstanding product and experience is rare and deeply appreciated. Discovering WPForms has quite literally changed the way we work at a critical level. It has become an utterly indispensable part of our operation—streamlining applicant intake, improving data accuracy, enhancing the user experience for those filling out the forms, and freeing up our team to deliver higher-quality support. In an industry where efficiency and reliability directly impact people’s lives, having a tool this powerful and well-supported makes an enormous difference. If you’re running a WordPress site and need a robust, user-friendly form solution that integrates effortlessly with CRMs like Pipedrive (or simply want a forms plugin you can trust completely), stop looking. WPForms is the gold standard. Thank you to Kenneth and the entire WPForms team for your remarkable work and continued excellence—you’ve earned a loyal advocate in Supportmatch Homeshare. Warmest wishes, Posted by: Supportmatch Homeshare Team
TOP TOP TOP !!! Raccomandato !! Assistenza TOP!!
I have used wpforms and several of their featured add-ons for my web hosting and management business for over 6+ years. They have the best and easiest word press add-on customer form interface. Other CMS have built-in form interface features but hands down wp-forms have been flexible and customizable. And their support is and continue to be an excellent and responsive group. Can’t recommend WPForms enough.
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